Job Description

We\xe2\x80\x99re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what\xe2\x80\x99s right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.To learn more about CIBC, please visitWhat you\'ll be doingYou\xe2\x80\x99ll be joining CIBC\xe2\x80\x99s Enterprise Service Management & automation Team. You\xe2\x80\x99ll lead complex projects to design strategic solutions aligned to CIBC\xe2\x80\x99s enterprise architecture roadmap. As a Business Systems Consultant (BSC), you\xe2\x80\x99ll support end-to-end project implementation and act as a subject matter expert primarily working enterprise teams who utilize ServiceNow. You\xe2\x80\x99ll ideate and collaborate with a diverse team to create and set up flexible, innovative solutions that deliver a best-in-class client experience.At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.How you\'ll succeedUnderstanding and documenting requirements - Work closely with business partners to gather complicated business requirements and facilitate solution design discussions to ensure you meet project needs. Create strong relationships, lead discussions, listen and ask the right questions to ensure solutions meet requirements.Solution design - Assemble client-focused solutions that meet business requirements. Prepare and validate solution design documents around areas such as scope clarification, solution requirements, and quality assurance.Leading and mentoring \xe2\x80\x93 Support end-to-end project implementation as a subject matter expert, and provide guidance to a diverse team of technology and project professionals. Maintain a collaborative work environment and support team members to resolve organizational, operational, and process problems.Who you areYou put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it\xe2\x80\x99s the right thing to do.You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.You\'re inspired by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.You have a degree/diploma in Computer Science, Business, and/or a related field, and you\xe2\x80\x99ve spent at least 3 years in a BSC role leading projects and designing solutions. It\xe2\x80\x99s an asset if you have experience with Agile methodologies, and Application and/or Architecture Development. You have experience working with ServiceNow, understand CMDB and CSDM framework.Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.What CIBC OffersAt CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.*Subject to plan and program terms and conditionsWhat you need to knowCIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contactYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.Job Location 181 Bay St., 5th floorEmployment Type RegularWeekly Hours 37.5Skills Analytical Thinking, Business Requirements, Business Systems Analysis, IT Process Improvement, Mentoring Staff, Operational Efficiency, Service Delivery, Solutions Design, System Applications, Technical Knowledge

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