Job Description

What to Expect

En tant que Conseiller Tesla, Operations, votre objectif principal est d'ameliorer l'efficacite operationnelle pour augmenter la productivite du magasin. Le Conseiller Tesla, Operations accompagne les client(s) apres la commande d'un vehicule en collaborant avec des equipes interfonctionnelles pour garantir une experience exceptionnelle. Cela inclut la securisation de solutions financieres, la gestion des details de reprise de vehicule, et l'accomplissement des etapes de livraison. Pour reussir chez Tesla, vous devez etre energique, hautement organise et travailleur acharne. Vous devez avoir une passion pour l'energie durable et la capacite de creer des experiences client exceptionnelles. Bien que les contributions individuelles soient reconnues, le travail d'equipe est essentiel pour atteindre le plus haut niveau de succes. Nous recherchons un candidat possedant a la fois les competences pour creer une experience client exceptionnelle et un engagement sincere envers la cause de l'energie durable.



As a Tesla Advisor, Delivery, your primary focus is on enhancing operational efficiency to boost store productivity. The Tesla Advisor, Delivery, supports customers after they place a vehicle order by collaborating with cross-functional teams to ensure an exceptional experience. This includes securing financial solutions, managing trade-in details, and completing delivery milestones. To succeed at Tesla, you must be energetic, highly organized, and hard-working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We are seeking a candidate with both the skills to create an exceptional client experience and a genuine commitment to the cause of sustainable energy.

What You'll Do

Preparer les documents de financement et immatriculations des clients et collaborer avec d'autres employes pour garantir des rendez-vous de livraison reussis Demontrer une expertise dans la vente des produits et services de Tesla Maximiser l'efficacite de la planification pour ameliorer les experiences client Compiler des rapports pour l'amelioration des performances et soutenir la formation Travailler en etroite collaboration avec d'autres employes pour garantir des experiences pre-livraison fluides pour les clients ayant des rendez-vous de livraison a venir et offrir une excellente experience de livraison centree sur le client Entretien de la flotte du magasin : Coordonner le service, la gestion des allocations et completer les rapports d'accident Effectuer des responsabilites supplementaires selon les besoins de l'entreprise, y compris la preparation des livraisons, les livraisons directes et les ventes


Prepare customer loan and SAAQ documents and collaborate with other employees to ensure successful delivery appointments Demonstrate expertise in selling Tesla's products and services Maximize scheduling efficiency to improve customer experiences Compile reports for performance improvement and support training Work closely with other employees to ensure smooth pre-delivery experiences for customers with upcoming delivery appointments and provide a great customer-centric delivery experience Maintaining Store Fleet: Coordinating service, allocation management, and completing accident report Perform additional responsibilities as assigned to meet business needs including delivery preparation, direct deliveries, and sales

What You'll Bring

Le candidat retenu pour le poste devra soutenir des projets dans toutes les provinces canadiennes et communiquer quotidiennement principalement soit en francais ou en anglais avec le personnel et les clients hors du Quebec Au moins une annee d'experience en service a la clientele Membre d'equipe proactif et capable de developper des relations de collaboration Tres organise et excellentes competences en communication ecrite et orale Maitrise de la suite Microsoft Office et des outils CRM Possibilite de travail le soir, les fins de semaine et les jours feries dans un environnement de vente au detail
Permis de conduire de classe 5, G ou G2 valide au Canada
The successful candidate will be required to support projects in all Canadian provinces and communicate daily primarily in English with staff and clients outside of Quebec At least 1 year of customer service experience Proactive team member and ability to develop collaborative relationships Highly organized and excellent written and verbal communication skills Proficient with Microsoft Office Suite and CRM tools (Salesforce preferred) Ability to work evening hours, weekends, and holidays in a retail environment Must maintain a valid Class 5, G or G2 driver's license for Canada

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.



Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.