As a Tesla Advisor, Delivery, your primary focus is on enhancing operational efficiency to boost store productivity. The Tesla Advisor, Delivery, supports customers after they place a vehicle order by collaborating with cross-functional teams to ensure an exceptional experience. This includes securing financial solutions, managing trade-in details, and completing delivery milestones. To succeed at Tesla, you must be energetic, highly organized, and hard-working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We are seeking a candidate with both the skills to create an exceptional client experience and a genuine commitment to the cause of sustainable energy.
What You'll Do
Prepare customer loan and DMV documents and collaborate with other employees to ensure successful delivery appointments
Demonstrate expertise in selling Tesla's products and services
Maximize scheduling efficiency to improve customer experiences
Compile reports for performance improvement and support training
Work closely with other employees to ensure smooth pre-delivery experiences for customers with upcoming delivery appointments and provide a great customer-centric delivery experience
Maintaining Store Fleet: Coordinating service, allocation management, and completing accident report
Perform additional responsibilities as assigned to meet business needs including delivery preparation, direct deliveries, and sales
What You'll Bring
At least 1 year of customer service experience
Proactive team member and ability to develop collaborative relationships
Highly organized and excellent written and verbal communication skills
Proficient with Microsoft Office Suite and CRM tools (Salesforce preferred)
Ability to work evening hours, weekends, and holidays in a retail environment
Valid driver's license required
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
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