Job Description

We want everyone to love what they do. If you\xe2\x80\x99re looking for a career that allows you to get hands on with the latest hardware, build friendships with like-minded peers, enjoy where you work, and be part of one of Canada\xe2\x80\x99s Fastest Growing Companies, please read on. About the Position
We\xe2\x80\x99re looking for someone who loves working with hardware to join our ever-growing support team, and work-in our Dedicated Service Centre. Together the team supports thousands of users and almost every mainstream technology or device available today. As a Service Depot Technician you will work hands-on to setup new hardware, and repair/recycle devices at the end of their life. You will be assisting with the day to day functions of the Service Centre. This is an inperson role performed in our depot in Surrey, BC. Candidate must reside locally. When you are not onsite at clients site doing Field Requests you will work on tickets in our support team from your home office. This position is best suited for someone with hands on computer and infrastructure hardware knowledge and previous MSP experience. Responsibilities

• Setting up new computers onsite (desktops/laptops/servers etc)
• Installing computer components (RAM, Hard Drives etc)
• Installing Networking hardware (firewall, switch, Server, UPS, WAPs)
• Troubleshooting Computers, laptops, printers, network connections
• Onsite Proactive visitis
• Onboarding
• Computer repairs and diagnostics
• Provide impeccable customer service
• Providing hands for our Infrastructure team during a critical incident
• Replacing server parts
• Ensure timely, precise, evidence-based documentation of all activities
• Verify and update all documentation pertaining to each ticket you work
• Follow standardized procedures and create new procedures when required
• Travel to client\xe2\x80\x99s offices may be required

Requirements

• Fluent, clear spoken English
• Excellent written English (to create clear, concise, client-facing communications)
• Excellent verbal/written communication and interpersonal skills
• Ability to prioritize and triage your queue of existing and new cases as they come in
• Attention to detail is a MUST
• Resourcefulness to find answers and solve problems
• Experience with the following an asset
• Building and repairing PC hardware
• Microsoft Windows desktop operating systems
• Apple OSX
• Apple iOS
• Android OS
• Data recovery tools
• A+ Certification
• Improve your skills by passing one or more certifications each year
• Clear Criminal Record

Job Type: Full-time Salary: $52,000.00-$62,000.00 per year Benefits:

• Dental care
• Extended health care
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Surrey, BC V4P 1B8: reliably commute or plan to relocate before starting work (required)

Work Location: In person