Job Description

About Us
Aplin Martin is a full-service Civil Engineering, Architecture, Planning, Environmental and Survey company, celebrating over 56 years of success in making sustainable communities a reality across Canada. Over the five decades, the Aplin Martin family has grown into a multi-disciplinary firm of 350+ talented and dedicated professionals delivering innovative and practical design solutions, approval strategies, and project management services to our clients in BC, AB, and ON. We are dedicated to nurturing our employees growth and development, and providing a supportive environment with a strong emphasis on mentorship and professional development that ensures a rewarding career within our organization.Position Overview
The Computer Support Technician provides on-site and remote-office technical support service. Including installation, configuration and problem resolution for company systems and service. Provides technical support on operational or maintenance aspects of system equipment and services. Serves as a contact on technical and service-related problems. The Computer Support Technician will work under the supervision of the IT Manager.Duties and Responsibilities

• Monitors and responds to service requests within Aplin & Martin and Murray & Associate offices.
• Resolves technical problems with hardware, software and connectivity.
• Sets up and configures user workstations and equipment.
• Maintain current and accurate inventory of computer hardware, software and resources.
• Troubleshoot and resolve any and all hardware, software and network systems issues to ensure maximum uptime of critical systems including Internet access.
• Ensuring nightly backup, security, virus protection, and licensed software is in place.
• Setup and manage user profile accounts
• Troubleshoots staff issues while maintaining system services within reasonable time.
• Participates in the configuration and support of internal systems.
• Supports installation and implementation of connectivity and system products.
• Troubleshoots and resolves any and all hardware, software and network system issues to ensure maximum uptime of critical systems.
• Participates with On-call after hours service responsibilities.

Skills and Qualifications

• Post-secondary diploma in Computer Systems, Computer Sciences, or related program.
• 3+ years experience configuring/troubleshooting computer systems and networks in a small or medium sized corporate environment.
• Knowledge of computer hardware, network administration, computer troubleshooting, and computer security practices.
• Proven skills to troubleshoot and maintain IT system services, administer user accounts and ability to perform installation, setup, and maintenance of software, and hardware.
• Working experience with Windows systems.
• Knowledge and experience working with Server Virtualization (HyperV, VMWare or Citrix Systems) is considered beneficial.
• Strong communication, organizational and customer service skills.
• Strong problem-solving skills: identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Benefits & Rewards

• Comprehensive health benefits package that includes medical, dental, vision, an employee assistance program, life insurance, AD&D and LTD
• Education assistance program
• Monthly health & fitness allowance
• Group RRSP program & employer matching
• Flexible working arrangements
• Equal opportunities for career growth and advancement within the organization
• Fun social, team building events and professional development activities
• A Culture that supports learning, collaboration, and work-life balance

Aplin Martin is committed to fostering a supportive, diverse, and inclusive work environment where all employees feel valued, respected, and empowered to bring their authentic selves to work. We actively encourage applications from candidates of all backgrounds and identities. If you have any questions about accessibility or require any assistance during the hiring process, please reach out at .Aplin Martin is an equal opportunity employer and welcomes applications from candidates of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.Powered by JazzHR

Aplin Martin