Job Description

GCI Support Inc. is a company focused on delivering IT support and solutions to \xe2\x80\x9cSmall size Businesses\xe2\x80\x9d. About the Job
Position Summary: The main functions of the User support technician are the support, troubleshooting, and configuration of applications and hardware components, all using our remote support tools. The User support technician will be expected to provide exceptional customer service. Duties / Responsibilities:
* Provide technical support assistance ( via telephone / remote control / email / and in person visits on occassion if necessary)
* Record incidents reported by clients ( via telephone or email ) into help desk software
* Support the client through the problem resolution process and/or escalate the incident to a higher level
* Support, install, configure and troubleshoot ( all PC equipment & different types of office applications )
* Document all work performed into help desk software
* Schedule an onsite visit if required The candidate must meet these requirements :
* Intermediate to advanced knowledge of the Windows operating system environment
* DEC, AEC or DEP; ( Must speak english fluently, basic french knowledge )
* Good knowledge of networking principles ( routers, switches )
* Good knowledge of computer hardware
* Basic knowledge of servers ( DHCP, DNS, RDP )
* Good knowledge of Office 365 admin / sharepoint
* Customer service oriented; Organized, sense of prioritization, documentation skills.
* 2-4 years experience in similar employment * Using a Ticketing system ( help desk software is an asset)
* Mobile phone
* Good English with basic french language GCI Support Inc. offers :
* salary TBD
* Full time, permanent position
* Monday to Friday day-time schedule ( 9AM to 5PM ) **** although this is a REMOTE position, you must live near the Greater Montreal Area in order to service clients onsite **** Job Type: Full-time Salary: $20.00-$25.00 per hour Schedule:

• Monday to Friday

Application question(s):

• Do you live near the Greater Montreal Area in order to service clients onsite ?

Licence/Certification:

• Driving Licence (preferred)

Work Location: Remote Expected start date: 2023-12-04