User Support Technician
Etobicoke, ON, Canada
Job Description
- Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
- Experience: 3 years to less than 5 years
- or equivalent experience
Tasks
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Supervise other technical support workers in this group Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate softwareHealth benefits
Dental plan Disability benefits Health care plan Paramedical services coverage Vision care benefitsFinancial benefits
BonusLong term benefits
Group insurance benefits Life insurance Registered Retirement Savings Plan (RRSP)Other benefits
Free parking available Learning/training paid by employer On-site amenities Paid time off (volunteering or personal days) Subsidised public transportation Team building opportunities Parking available Wellness program Work Term: Permanent Work Language: English Hours: 39 hours per week
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Job Detail
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Job IdJD2250538
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationEtobicoke, ON, Canada
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EducationNot mentioned