Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
Experience: 3 years to less than 5 years
or equivalent experience
Tasks
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Health benefits
Dental plan
Disability benefits
Health care plan
Paramedical services coverage
Vision care benefits
Financial benefits
Bonus
Long term benefits
Group insurance benefits
Life insurance
Registered Retirement Savings Plan (RRSP)
Other benefits
Free parking available
Learning/training paid by employer
On-site amenities
Paid time off (volunteering or personal days)
Subsidised public transportation
Team building opportunities
Parking available
Wellness program
Work Term: Permanent
Work Language: English
Hours: 39 hours per week
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