Job Description

Computer Technician




Main locations: Quebec, Quebec, CA



Job Type: Temporary



Workplace type: Hybrid



Offer number: 4044

EXFO develops smarter test, monitoring and analytics solutions for the global communications industry. We are trusted advisers to fixed and mobile network operators, hyperscalers and leaders in the manufacturing, development and research sector. Building on our 35 years of innovation, EXFO?s unique blend of equipment, software and services enable faster, more confident transformations related to 5G, cloud-native and fiber optic networks. With nearly 1,900 employees in more than 25 countries, EXFO is no. 1 worldwide in fiber optic test solutions and has deployed over 250 assurance systems worldwide. We?re always looking for top talent to help us lead the way in a thriving industry with boundless opportunities.




As a member of the user support team, you will collaborate with a dynamic team to resolve incidents and also participate in various projects.


Your role:

• Provide bilingual remote and telephone support to the company's employees in multiple locations in Quebec and North America;
• Resolve problems and perform hardware and software updates;
• To follow up on user interventions, to follow up on requests and to ensure that procedures are respected;
• Carry out installation, configuration and update requests for software and software packages;
• To provide basic training during the configuration and update of software packages;
• Carry out the physical installation of computers and participate in the maintenance of the computer fleet;
• Act as a technical resource for all printing problems including cartridge changes;
• Carry out the various reorganizations of the computer equipment when required;
• Accompany the staff in the meeting rooms;
• Receive merchandise (computer equipment);
• Write or update installation procedures, as needed;
• Ensure proper documentation and quality control of services and equipment;
• Maintain software and hardware inventory.
• Compliance with the computer security standards in place at EXFO.
  

Requirements :

• Language requirement: Bilingual (French and English) to provide remote and telephone bilingual support to the company's employees in multiple locations in Quebec and North America;
• Education: Completion of a DEC or DEP in computer science

EXFO is an equal opportunity employer. For positions located in Quebec, the language requirement is French. However, in the context where the incumbent evolves in an international work environment and where the activities take place mainly outside Quebec, we favor bilingualism as a linguistic requirement. Thanks for your interest in EXFO