Job Description

Complex Assistant Director of Sales - Hilton Toronto Airport and Hilton Garden Inn Toronto Airport

+ Hilton Toronto Airport & Suites and Hilton Garden Inn Toronto Airport are excited to announce a new opportunity on our Sales team! We're looking for an Assistant Director of Sales to join our outstanding complex. This is a fantastic chance to manage key markets while supporting and inspiring our talented sales team, driving continued success within Hilton. This person would be officed out of the Hilton Garden Inn Toronto Airport.

What Will I Be Doing?

A Complex Assistant Director of Sales manages the hotel sales plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketplace. The primary responsibilities of this position are to support the group sales team at your hotel/complex and support and participate in business strategies that are creative, dynamic and impactful towards achieving your hotels annual budget and crossover targets.


As an Assistant Director of Sales, you will individually own and manage a key vertical market for your hotel as well as contribute leadership support to the commercial strategies for the sales team. One of your goals is to support the performance improvement of the sales team by helping them connect strategy and business processes. Business processes should be executed to impact revenue streams, including Rooms, Catering and Events. Key deliverables for this role are to support the deployment, team composition, and support the team's activities that are a "predictive and prescriptive" approach to drive performance. This role requires strong sales, communication, and networking skills. The ability to demonstrate a deep understanding of customer needs and then apply a disciplined approach to qualify, negotiate and secure new revenue for the hotel.





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Customer and Account Management - Apply strong sales skills to create customer value. Differentiate Hilton from the competition and bring clear value to customers and the organizations they represent.

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Prospecting- Demonstrate a mastery of the prospecting process. Identify potential customers. Prepare and implement your call strategy.

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Negotiations- Understand the customer and the business leader's expectations. Adapt to a changing market.

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- Contribute to the hotel's Annual Multi-Year Strategic Intentions and Commercial Strategy, in partnership with the hotel commercial leadership team and regional sales, revenue and marketing support
- Actively engage with Hilton Worldwide Sales, Convention Bureau, and Intermediaries to retain existing customers and secure new business for the Hotel.
- Develop and execute plans to engage in outside sales calls, industry tradeshows and customer events.
- Develop, execute, and communicate a monthly, quarterly, and annual business plan for a designated market.
- Maintain up to date pipeline of business opportunities that will meet the short- and long-term business objectives for the designated market.
- Represent hotel in all interactions dealing with their customers relative to sales, including creating business proposals and executing contracts.
- Conduct site inspections through expert story telling with prospective and existing customers based on their individual needs.
- Clear understanding of the competitive marketplace and the current state of the industry within the hotels geographic market
- Lead segments of daily and weekly business review and sales strategy meetings i


n collaboration with DOSM/DOS, contribute to the commercial strategy plan pertaining to sales, socialize and amend plan on a consistent basis.
- Contribute to the development of hotel's sales site visit strategies and approach
- Consistently conform to Hilton brand standards and corporate identity and utilize all communication tools
- Lead enterprise and hotel level sales initiatives i.e., America's Week of Engagement, Global Week of Engagement, Sales Accelerators, Team Member Appreciation Week, etc.
- Support sales team members' activities while they are absent or are remotely based
- Contribute feedback to performance reviews for all sales managers and sales support
- Facilitate and lead in a culture that is aligned with Hilton's DEI and ESG enterprise goal

What are we looking for?

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

Minimum Years of Experience: Two (2) years of Senior Sales Managment experience or Assistant/Director of Sales experience
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

Prior experience with Hilton preferred Delphi FDC experience preferred Prior Business Travel experience preferred

The Benefits

RRSP after 1 year 2 weeks paid vacation Full Benefits after 90 days 5 PTO days Go Hilton travel program: 100 nights of discounted travel
Career growth and development

Complimentary Team Member Parking



ACCESSIBILITY Hilton Hotels and Resorts are committed to providing equality of services, access to facilities for all our guests. For more information on this hotel's Accessibility for Ontarians with Disabilities Act (AODA) policy and plan please contact the hotel at AODA_Hiltons_In_Canada@hilton.com or call 1-844-217-AODA.