Job Description

Company Overview

Prima Enterprises Ltd is a privately operated home care organization dedicated to providing professional services to individuals referred by the B.C. government through Community Living British Columbia (CLBC). Our mission is to enhance the quality of life for those we serve in Kamloops and surrounding areas through comprehensive care and support.

Summary

Prima Enterprises Ltd. is currently seeking a Manager for our Community Inclusion Department in Kamloops, providing services to adults with diverse abilities in a day service setting. Applicants must have a valid class 5 driver's license, submit a driver's abstract, First Aid certificate, CPI Certificate, and must submit to a criminal record search.

Only successful applicants will be contacted.

Responsibilities:

1. Oversees the day-to-day operations of assigned program. Develops, implements, coordinates and evaluates plans and programs designed to ensure that clients needs are met. Ensures that program standards, guidelines and policies of the organization are maintained and that all CLBC standards are met.

2. Collaborates and consults with Supported Living Coordinators in various duties and tasks including, but not limited to, scheduling, staff supervision, orientation, evaluation, scheduling, recruitment, interviews, and addressing staff performance issues including correction, investigation and discipline, where services are delivered.

3. Responsible for administration, human resources, program operations, petty cash float and budgets within the program as per Company policies and procedures.

4. Participates in development, implementation and evaluation of policies and procedures to achieve client focused outcomes.

5. Ensures that all policies and procedures for client focused outcomes are followed and demonstrates leadership in this responsibility by fully participating in the process:

a) Ensure that each individual=s rights are supported and promoted to ensure their self-determination.

b) Provide opportunities and support individuals to develop and maintain personal relationships and support networks.

c) Participate in the development, implementation and regular evaluation of clients' personalized plans(Personal Service Plans) including client centered goals and strategies that reflect individual needs, wishes and preferences in all aspects of their lives.

d) Ensure that individuals health and safety needs are met and their well-being is promoted at all times and in all circumstances.

e) Ensure that individuals experience inclusion and will make meaningful contributions in their communities (community interaction and inclusion). Identify social, economic, recreational and educational services in the community that will meet clients needs. Liaise with other agencies, professionals and the community at large.

f) Develop strategies to promote individuals diversity of services, including cultural diversity.

6. Recruits, interviews, hires and orientates staff and provides on-going instruction, support and coaching where appropriate.

7. Supervises, develops and motivates staff to .attain program objectives and achieve client focused outcomes. Provides guidance and in-house support, instruction and coaching to staff regarding policies, procedures, techniques or other matters arising in the program.

8. Provides leadership for staff in planning and developing client care plans, goals and objectives. Ensures that approved and appropriate behaviour support plans and strategies are developed, consistently implemented, regularly evaluated, and revised as necessary.

9. Supervises and evaluates program staffs work. Conducts performance reviews of staff and identifies the needs for staff re: staff management, personal and professional development. Addresses staff performance issues and administers appropriate discipline effectively and in a timely manner with the goal of correcting work performance issues.

10. Coordinates scheduling of staff and provides input into development of staffing schedules/models with the Directors.

11. Participates in the conflict resolution process among staff, clients, stakeholders.

12. Participates in supporting clients in meeting their goals and objectives. May work as a front-line worker, assisting clients within boundaries of program service delivery and directly participating in process to achieve client focused outcomes.

13. Ensures that appropriate systems are in place to support and maintain programs.

14. Administers program within budget allocations, supervises expenditures and makes

budget recommendations. (i.e. Petty cash, mileage, small purchases etc)

15. Ensures the prudent use of clients= funds and oversees the accurate accounting of all client's monies and finances.

16. Ensures effective communication with staff, clients and their family members, stakeholders.

17. Maintains an effective relationship with Community Living BC and liaises with other community organizations to coordinate provision of services, resolve program delivery

issues, exchange program information, or provide instruction on the operation and use of the assigned program. May represent the organization at community events, meetings with CLBC or other such official functions.

18. Ensures that accurate program and client records are maintained and that confidentiality is a priority. Responsible for completion, maintenance and distribution of all necessary files, records, reports, incident reports, forms, observations, communications, notes and statistics on clients and the program as required. Ensures that all documentation is complete, legible and accurate.

19. Acts as a liaison with the community and promotes/encourages client interaction with the community. Establishes a rapport with the community and community agencies. Provides liaison with community living BC, professionals, organization staff. Maintains open communication with clients home-share providers and families.

20. Perform other related duties as required.

QUALIFICATIONS:

Education, Training and Experience:

Human/Social Services diploma/degree or certificate, Community Support Worker certificateor equivalent post-secondary education and experience, including behaviour management and behavioural support training is typically required for this position.

Minimum three to five years previous direct program delivery experience in the community social services sector with a demonstrated working knowledge of behaviour management

Supervisory training and experience is an asset and recommended.

Job Skills and Abilities:

i) excellent oral, written, facilitation and interpersonal communication skills

ii) demonstrated teamwork, leadership and supervisory skills

iii) good time management and general management skills

iv) thorough knowledge of behavior support with demonstrated ability to utilize and teach skills as well as develop and implement risk assessments and behavior support plans

Job Types: Full-time, Permanent

Pay: $64,480.00 per year

Benefits:

Casual dress Dental care Extended health care Life insurance Paid time off RRSP match
Work Location: In person