Job Description

Job Title:

Community Access & Intake Specialist

Status:

Full Time, 12 Month Contract

Union:

Not Applicable

Location:

300 Shaw Street, Toronto

Schedule:

40 Hours per week. Monday to Friday

Department:

Transitions & Community Partnerships

Supervisor:

Director, Transitions & Community Partnerships

Salary:

$57,779 $59,512 $61,298 $63,137 $65,031 $66,982 $68,991

Responsibilities:

The Community Access & Intake Specialist is responsible for providing the leadership and hands on coordination of centralized intake, assessment and referral of clients to transition to a reintegration care unit, supportive housing sites, or attendant outreach services.

Provide formal and informal marketing and training support for Bellwoods programs. Target audiences include hospital discharge teams, discharge co-ordinators and Social Workers

Develop, maintain and manage a centralized repository of program related information

Provide information about programs, services, and the admissions process to clients, families, and referral sources in a professional, client-centred, and compassionate manner

Maintain and process referral forms from Hospital discharge teams for intake into the Reintegration Care Units (RCUs), Supportive Housing Sites, and Attendant Outreach Services

Maintain communication and status updates from RCU providers as required to complete the intake process

Ensure the provision of timely and appropriate centralized intake services in a manner consistent with the policies and philosophy of the organization, and within established budgets and controls

Coordinate logistics for new admissions, including appointment scheduling, file preparation, and follow-up communication with clients and care teams

Provides a professional resource function for Bellwoods for related intake design, presentation or implementation strategies.

Lead for engagement with the Attendant Services Application Centre (ASAC)

Assist with initial intake and screening calls, gathering essential client information and determining basic eligibility or referral needs.

Supports the Service Excellence & Innovation (SEI) team to identify goals and objectives with clients which will enhance their level of independence in the community and overall quality of life, as well as completing and documenting an assessment of those aspects of a client's situation which relate to identified goals and objectives.

Supports the Supervisors in designing and implementing an effective individual learning plan for clients, consistent with clients' goals and objectives.

Records accurate and clear notes of meetings with clients and other actions on behalf of the clients

Assists in the planning, implementation and evaluation, in conjunction with the Director, Transitions and Community Partnerships, of new Program initiatives

Provides a potential resource and support to other program staff.

Requirements:

Bellwoods is a service provider covered under the Home Care and Community Services Act. The successful applicant is required to provide proof of the two dose COVID-19 vaccine prior to attending orientation. Failure to provide this proof prior to attending orientation will result in rescindment of an offer of employment.
Successful candidate cannot have an immediate family member also be permanently assigned to work at the same physical location or report to a family member as their immediate Supervisor.

Legally entitled to work in Canada.

Diploma or undergraduate degree in the Social Service Field, Rehabilitation and/or Nursing.

Two (2) to five (5) years recent experience in community setting, preferred but new graduates with relevant community experience are encouraged to apply

Strong organizational and multitasking skills with a keen eye for detail.

Exceptional listening and customer service skills, demonstrating genuine empathy and understanding in a non-judgemental way.

Excellent verbal and written communication skills.

Strong problem-solving skills, with experience in de-escalation techniques being a significant asset.

A solid awareness of factors leading to poverty and homelessness, and an open, non-judgmental attitude towards individuals facing low income, mental illness, addiction, and/or disabilities.

The ability to work independently, take initiative, and assume responsibility with minimal supervision.

An enthusiastic, creative, and positive mindset.

Strong computer literacy & knowledge of Alayacare and RM&R systems is an asset.

Experience in the not-for-profit sector is considered an asset.

Bellwoods is committed to inclusive and accessible recruitment practices for applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: $57,779.00-$68,991.00 per year

Ability to commute/relocate:

Toronto, ON M6J 2X2: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person