Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you\xe2\x80\x99re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title Communications Manager



What is the opportunity?

Do you enjoy making an impact with key events and initiatives to drive leadership effectiveness, employee engagement and understanding of strategy? Come be part of a high performing team that innovates, plans, and delivers strategic leadership offerings for critical transformational programs as well as key initiatives and activities within Retail Banking Payments Technology and Integration (RBPTI). As Communications Manager, you will develop content and support initiatives to deliver signature experiences for all employees. This role requires strong interpersonal and communications skills, as you will need to work with leaders and teams across RBPTI, T&O and the enterprise to achieve your goals.

What will you do?

• Events: Support the Senior Communications Advisor in the leadership, end-to-end planning and delivery of large-scale, high-profile events that range from audiences of 150 to 1000 employees, sponsored by Technology Executives. This requires collaboration and creativity on the event theme and design, strong attention to detail, planning and coordinating event segments and understanding technical requirements to ensure all logistics for events are executed effectively. You will interface with executives, senior leaders, cross-functional teams within RBPTI and across the enterprise, designers, and vendors to deliver events both virtually and in-person.
• Online/Digital Communications: Develop and manage the execution of Online/Digital Communications Strategies, including, measuring, and reporting on online/digital channels effectiveness for the purpose of user engagement and continuous improvement. This includes developing, executing, and managing Connect sites, Slack channels, Podcasts, informational videos, as well as opportunities to innovate and manage any new channels.

• Communications & Content Strategy: Lead the end-to-end communication planning for various initiatives, activities, and communications. You will support the Senior Communication Advisor in developing strategic, clear, simplified, engaging content, including, executive communications and speaking briefings, event primers, storyboards for podcasts/videos and Connect site and Slack channel content etc.
• Strategic Partnerships: Support the Senior Communications Advisor in building strategic partnerships to scale leadership offerings across T&O and the enterprise.
• Innovation & Operational Excellence: Continually research and identify opportunities to provide engaging, multi-channel communications. This includes building strategic partnerships and leveraging centers of expertise within organization to streamline and improve communication tools and processes.

What do you need to succeed?

Must-have:

• Minimum 5-7 years of work experience in communications, events, or program management; Degree/diploma or equivalent in communications, digital media, or related field
• Strong creative/innovative, planning, organization, program delivery and problem-solving skills to manage multiple projects, with the ability to identify challenges and propose solutions
• Strong interpersonal, verbal, written and technical communications skills; strong customer service orientation; ability to interact effectively with senior management and effectively present a point of view across varying levels of the organization
• Strong proficiency using electronic communication technology - RBC Connect, SharePoint, WebEx, Survey tools, Slack
• Ability to collaborate, build relationships and exercise sound judgement, diplomacy, and discretion
• Ability to independently identify creative, innovative communications opportunities and priorities and execute
• Deadline-driven and results oriented, strong project management knowledge

Nice-to-have:

• Background in strategy and planning
• Experience with graphic and web design
• End to end video production
• A passion for public speaking

What\xe2\x80\x99s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Opportunities to building close relationships with clients

Job Summary

Address: TORONTO, Ontario, Canada

City: CAN-ON-TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: Technology and Operations

Job Type: Regular

Pay Type: Salaried

Posted Date: 2023-04-03

Application Deadline: 2023-04-17

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.

Royal Bank of Canada