Job Description

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Summary

Reporting to the Director, Communications & Public Affairs, and working under the direction of the Senior Communications Specialist, the Communications Coordinator functions as a member of a team responsible for the provision of day-to-day communications strategies and public relations for Providence Health Care. Specific responsibilities include liaising with internal and external stakeholders on the programs and services offered at our acute care and elder care facilities, coordinating and developing the information on the intranet and external websites, producing high quality materials including newsletters, memos, presentations, bulletins, FAQs, content for social media platforms and more, in collaboration with other Communications team members, staff, clinician and leaders, and monitoring media coverage for the organization.
Qualifications / Skills and Education

Education
Completion of a university degree in a related field such as communications, journalism or marketing/advertising, plus one (1) to three (3) years\xe2\x80\x99 experience in organizational communications, or an equivalent combination of education and experience.

Skills and Abilities
Demonstrated computer literacy including fully competent skills in the use of the following software: Microsoft PowerPoint, Word and Excel.
Demonstrated ability to implement digital communications activities, with social media skills highly desirable.
Advanced computer skills in electronic communication and technology, publishing and web-based communications.
Demonstrated communication skills including written, verbal, critical and strategic.
Familiarity with media and media relations.
Ability to shoot and edit short, engaging videos for communication purposes, or willingness to learn on the job.
Independent initiative, sound judgment and developed decision\xe2\x80\x93making abilities.
Demonstrated organizational, project management and time management skills including the ability to work to deadlines.
A results oriented and an enthusiastic team player who thrives on new challenges.
Physical ability to perform the duties of the position.

Duties and Responsibilities

Researches, interviews, writes, edits and produces diverse communications materials such as articles, newsletters, bulletins, web publishing, news releases, speeches, briefing notes, brochures, pamphlets, backgrounders, special features, presentations, community reports and other materials, in collaboration with other Communication team members, on issues of importance to both internal and external stakeholders.

Under the supervision of the Specialists, responds to media requests and coordinates internal response, including acting as a media escort. Tracks PHC media coverage for the organization and highlights when there is coverage that may require specific action or attention.

Ensures that PHC\xe2\x80\x99s internal and external websites including social media sites are updated and current by producing, revising and organizing content and other on-line resources. Constantly seeks new ways to make the internet and intranet a more useful internal communications vehicle for staff physicians and leaders in the delivery of patient and resident care services.
Assists the team with the development and execution of strategic communications plans for the organization.

Develops and maintains a key stakeholder database to ensure that accurate and timely information may be delivered on strategic and emergent issues by methods such as distribution lists, listservs, surveys and others.

Working with senior leaders, managers and senior support staff organizes and coordinates special events across the organization. Acts as a resource to units/facilities planning special events.

Participates on committees and interdepartmental meetings to provide guidance and information on strategic communications planning or implementation.

Exhibits a sense of urgency, diplomacy and timeliness in the managing of information requests from staff, physicians, public, media and other stakeholders.

Monitors and manages previously approved budgets for the department, specialty publications and events.

Provides system support to the Director, Communications & Public Affairs.

Performs other related duties as assigned.
Vaccination Flag

As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.

Providence Health Care