Job Description

About Queen's University

Queen's University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.


We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.


Come work with us!

Job Summary

A Brief Overview

The Housing and Ancillary Services team manages 4,940 student beds in 18 residence buildings, as well as off-campus rental apartment and housing properties, three dining halls, numerous retail foodservice locations on campus, the Donald Gordon Hotel and Conference Centre, Event Services and the Enrichment Studies UnitUniversity Club. Residence buildings also provide temporary accommodations for the summer conference, events and tourism markets. Revenue and services from these units support vital student life programs and contribute to the University's learning environment.




The Residence Life and Services staff team is dedicated to the development of the whole student, promoting diversity, accountability, independence and success in a broader learning environment. This position is responsible for developing, executing, and measuring marketing and communications materials and/or strategies to support Residence Life and Services events and programming. Collaborating with staff in H&A and cross-functionally with campus partners, the incumbent will create content, including copywriting and graphic design for mass emails, customer service and/or crises responses, websites, digital media channels, presentations, print materials, and publications.




With the guidance of the Housing and Ancillary Services Communications Manager, the Communications Coordinator will make recommendations to best maintain the Residence Life and Services ""brand"", report on digital analytics, monitor student engagement levels, and help improve the overall residence experience. This role is fueled by an aptitude for creative projects, while working in the context of a fast paced, complex environment with competing demands, requiring a high level of initiative, efficiency, accuracy, sensitivity, flexibility, and good judgment.





This position develops communications strategies and plans that promote and profile events and programs. This position performs market research and reviews analytics and evaluates effectiveness. This position creates and releases the messaging for various media and plays a key role in the areas of writing, content development, social media and market research.


The schedule for this position requires the incumbent to work evenings and weekends.

What you will do

Develops communications strategies and plans that promote and profile events and programs.



Performs market research and reviews analytics and evaluates effectiveness.


Creates and releases the messaging for various media and plays a key role in the areas of writing, content development, social media and market research.


Recommends opportunities for potential growth in new and/or existing markets.


Assists in maintaining websites, which includes coordinating and implementing content and design revisions as necessary.


Coordinates the production of marketing materials including both print and electronic components.

Moderates online questions and discussions.
Prepares speaking and briefing notes, presentations and visual displays.
Other duties as required in support of the department and/or unit.

Required Education

Four-Year Bachelor Degree or equivalent. + in communications preferred. and
+ in marketing preferred.

Required Experience

More than 3 years and up to and including 5 years of experience. + Experience developing, coordinating and producing promotional and marketing material considered an asset.
+ Experience with web/graphics/audio/video editing tools is considered an asset.

+ Experience in planning and/or managing projects considered an asset.

+ Experience in writing, interviewing, reviewing, editing and/or proofreading internal and/or external communications and documents considered an asset (e.g., social media, policy manuals, newsletters, handbooks, legal documents, forms/templates, blogs, training/reference materials, technical documents, webinars, etc.).

Required Licenses and Certifications

Satisfactory Criminal Records Check required.


Vulnerable Sector Screening required.


Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements

Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
Provide consultation and advice on non-straightforward and/or complex issues.
Interaction with others typically requires interpersonal skills and the ability to understand and influence.
Adapt messages to meet the needs of the intended audience.
Build relationships, trust and credibility.
Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.
Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.
Participate in project team meetings and develop individual project plans.
Lead procedural or technological change within a unit.
Identify new problems and seek information and input to fully understand the cause of problems.
Identify opportunities to improve the effectiveness and efficiency of work processes.
Draw logical conclusions and provides opinions and recommendations.
Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.
Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen's is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents.


The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at hradmin@queensu.ca.