Job Title Commercial Collector (Hybrid Opportunity)

Who are we?
Founded in 1924, Irving Oil is a family-owned international refining and marketing company with a history of long-term partnerships and relationships. With operations throughout Eastern Canada, New England and Ireland we focus on delivering quality products and exceptional service to our customers and our communities. Every day, we strive to put our good energy in action to bring families together, support the environment and local wildlife, and to create learning opportunities that empower the next generation.

Here\'s what you can expect from us:
When you\'re a part of our team, you\'ll see how we bring good energy to all that we do. At Irving Oil, we strive for a work environment where each of us feels we belong, can bring our whole selves to work, and where we treat our fellow employees with kindness and respect. Together, we will support our corporate strategy, high standards and the communities where we live and work. Our collaborative approach, safety-first culture and commitment to building resilient teams helps reinforce our internal brand position where People Matter. That\'s why we\'re dedicated to investing in our employees\xe2\x80\x99 potential, so that they can reach their career goals.


What you can expect in a typical day:
As a Commercial Collector with Irving Oil, you will identify and manage credit risk for commercial accounts within a specific portfolio. You will balance both inbound and outbound contacts with commercial customers and will work with them to manage repayment plans and accept and process payments. Preparing accounts for placement with third party collection and sending daily notifications to customers as appropriate are all part of this role\xe2\x80\x99s responsibilities.

The role will also operate within a hybrid work model, which will offer you the ability work from home a portion of your week and then make use of in-person office days to collaborate and build strong professional relationships; all within a beautiful modern office environment.
What we offer:

• 
  Competitive salary, bonus, and pension plan
• Flexible benefits, including a Health Spending Account
• Hybrid Work Opportunity \xe2\x80\x93 flexible work model that supports a blend of in-office and remote
• Wellness support, including annual wellness allowance and paid personal care days
• Paid vacation and vacation purchasing
• Personal and professional development opportunities
• Named one of Canada\xe2\x80\x99s Top 100 Employers for seven consecutive years

Your roles and responsibilities:

• Notify customers of account delinquency
• Manage customer repayment plans and accept/process payments
• Contact customers via telephone, email, fax.
• Account Maintenance (as required)
• Continuous Improvement Mindset
• Prepare accounts for placement with 3rd party collections \xe2\x80\x93 legal or agency
• Identify and manage risk within collection portfolio
• Prioritize calls based on objective criteria
• Participate in projects and/or team initiatives as required
• Support Credit Approval calls for new residential customer accounts

Professional skills

• Ability to work in a fast-paced environment with strong attention to detail.
• Excellent customer service skills.

• Strong analytical thinking skills with continuous improvement mindset.
• Financial risk management skills.
• Excellent time management skills with the ability to work towards fixed deadlines.
• Very good communication skills both oral and written.
• Ability to handle objections and adversity.
• Effective collaborator and a team player.

Travel

• Travel is not a requirement for this role.

Education and experience

• Post-secondary education in Business Administration, Accounting, or Finance.
• 3+ years of experience with collections; experience collecting on commercial accounts preferred.
• Solid knowledge of MS applications: Word and Excel especially.
• Sales experience an asset.
• Professional credit designation such as CCP (Certified Credit Professional) an asset.
• Bilingualism an asset: French and English.

Irving Oil supports a diverse and inclusive work environment and welcomes applications from all qualified applicants.

#LI-Hybrid

Job Requirements - Work Experience Business

Job Requirements - Education Post-Graduate Certificate/Diploma: Accounting

Location Saint John, NB