Job Description

The Estimator is responsible for greeting customers, accurately and completely assessing the damage of vehicles, and documenting the needed repairs and parts replacement on the damage appraisal. In addition, the appraiser must handle communications with insurance adjusters and customers throughout the repair process maintaining high levels of customer satisfaction.

Collision Centre Estimator -

Responsibilities:

Greet customers promptly and professionally to assess their needs, ensuring a high level of customer service throughout the repair process.

Communicate with insurance companies to obtain repair authorizations and handle all related documentation.

Inspect and evaluate vehicle damage to prepare accurate and detailed repair estimates.

Collaborate with technicians to review appraisals, explain necessary repairs, note customer-pay items, and clarify special instructions.

Keep customers informed throughout the repair process, including repair techniques, updates, and estimated completion dates.

Maintain strong working relationships with insurance adjusters, vendors, and business partners.

Provide timely updates to all stakeholders regarding vehicle status and any changes to repair plans.

Write and submit supplements and finalize estimates after repair completion.

Manage Repair Orders efficiently to ensure smooth workflow and timely delivery.

EXPERIENCE / SKILL REQUIREMENTS

Previous experience as a Collision Estimator or Insurance Appraiser.

Strong background in damage analysis and repair planning.

Proficient with estimating software such as

Mitchell Connect

and

Qapter

.

Comfortable using

Microsoft Office Suite

(Word, Excel, Outlook).

I-CAR certification or other industry-recognized training is preferred.

Proven ability to work independently with minimal supervision.

Strong interpersonal, sales, and negotiation skills.

Excellent organizational and multitasking abilities in a fast-paced environment.

Valid driver's license with a clean and insurable driving record.

Job Type: Full-time

Benefits:

Dental care Extended health care Life insurance
Flexible language requirement:

French not required
Schedule:

8 hour shift
Work Location: In person