Job Description

SCHEDULE A

- Collision Centre Apprentice

Functions:

Assessing repairs required

Completing Vehicle Body Refinishing and/or Repairs

Organizing workflow and work area

Quality Control

Interdepartmental Relations

Competencies:

Attention to highest degree of detail and quality

Adaptability

Continuous Improvement

Customer Satisfaction

Judgement

Organizing and Planning

Teamwork

Communication

Reports to:

Collision Centre Manager

Skills Required

(some current, others will be learned as an apprentice):

Knowledge of automotive systems and the ability to explain bodywork repairs to others

Willingness and ability to maintain current product and technical knowledge

Appropriate technical certifications

Ability to diagnose vehicle repair needs and interpret work orders

Ability to complete the refinishing according to an approval from MPIC

Ability and desire to refinish and repair vehicles correctly the first time

Ability to diagnose vehicle problems other than those on the work order or those described by the customer

Ability to estimate time of repair job for purposes of efficient scheduling

Knowledge of parts requirements to complete a job, and ability to communicate parts requirements via repair orders

Ability to maintain communication with fellow Collision Centre staff and Parts Department

Knowledge of approved and established procedures for conducting collision repairs

Ability to document work performed on completed customer service orders

Ability to stay current by attending technical training schools and by reading and understanding manuals, technical bulletins, etc.

Knowledge of and ability to comply with the quality control & inspection requirements of the Collision Centre.

Ability to clock on and clock off when working on a repair

Commitment to work safely, within the dealership safety program and industry standards for safe work

Work Orientation Factors

Job performance is based upon produced hours, quality of workmanship, redo and or comebacks, teamwork, and approachability.

Contact with staff and customers from a variety of backgrounds

Contact with people in all dealership departments

Considerable detail-oriented paperwork (documentation of repairs, parts, etc.)

Position Summary

The Collision Centre Apprentice:

Is responsible for learning how to complete collision repairs on vehicles and for diagnosing/finding damage that the MPIC adjuster may have not seen at time of analysis.

Will learn to be the most up-to-date person in the dealership with regard to the structure of vehicles.

Works closely with the Parts Department and with the Collision Centre Advisors and Manager.

Uses the computer to determine how long a given repair will take and keeps the Collision Centre Advisors or Manager aware of repair progress so that additional work may be scheduled.

Is a good communicator, immediately telling the Collision Center Advisors/Manager and Parts Department if a part needs to be ordered and asking for clarification if a work order is not clear or seems incorrect.

Will learn the the shop area and the availability of special tools that might be needed.

Is detail-oriented & writes on the work order the repairs completed, the parts required, & the labour to be charged.

Documents any other vehicle problems that were noted during servicing.

Should be capable of working independently, managing time and workflow.

What the Worker is Like?

The Collision Center Apprentice:

The knowledge of the product and equipment used is key to the successes desired to reach designated daily, monthly and annual goals.

Is technically competent with regard to automotive vehicle structures in general and the company's products in particular and must continually upgrade his or her technical knowledge.

Typically comes from a technical college or high school student co-op program as well as from other retail facilities and service outlets.

Is capable of working congenially among other Collision Centre Technicians/Painters and Collision Centre Advisors and can help them when needed.

Must work well with the Parts Department to ensure that parts are ordered.

May interact directly with customers to explain vehicle problems and the steps taken to correct the problems.

Must be well-organized and systematic in approaching this job.

Must have a good work ethic, a positive attitude, and a strong desire to repair customers' vehicles correctly.

What the Work is Like?

The work of the Collision Centre Apprentice:

Key performance indicators are:

Willingness to learn and follow instruction and process

Determined to produce quality work

Learn appropriate material usage

Shop cleanliness

Positive attitude

Must be done efficiently and correctly to help ensure the success of the Collision Centre.

Involves analyzing work orders carefully to understand a vehicle's condition, the accuracy of the diagnosis, and what work has been agreed to.

Requires understanding which parts and tools will be required for a given repair and ensuring their availability.

Entails the ability to repair vehicles quickly and under stress, clocking on and clocking off the repairs, and staying with a planned schedule for the day or adapting to changes as needed.

Requires conforming to quality control and inspection policies and procedures that protect the Technician and the vehicle during servicing.

From an administrative standpoint is centred on completing work orders and on documenting with consistent accuracy the repairs conducted, the parts required, and the labour involved.

Dedicated to protecting themselves and others by working safely within the dealership and industry safety program/recommendations

Work with one of Canada's largest privately owned automotive groups and one of Canada's 50 Best Managed companies.

Murray Chevrolet is committed to creating a diverse workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Reasonable accommodation is available to applicants with disabilities upon request.

Job Type: Full-time

Benefits:

Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Vision care
Application question(s):

Are you eligible to work in Canada? Do you have a valid Canadian driver's license? The apprentice position requires that the candidate has their own set of tools for collision repair. Do you have the tools necessary for the position?
Work Location: In person