Job Description

Overview

We are seeking enthusiastic and customer-oriented Front of House Staff to join our dynamic team. As a vital part of our establishment, you will be the first point of contact for our guests, ensuring they have a welcoming and enjoyable experience. This role requires excellent communication skills, a friendly demeanor, and the ability to work in a fast-paced environment.

Responsibilities

Greet and welcome guests as they arrive, providing a warm and friendly atmosphere. Ensure consistency in our signature rolled ice cream preparation and presentation. Assist guests with inquiries about the menu, specials, and services offered. Maintain cleanliness, organization, and vibe of the shop. Handle guest complaints or concerns with professionalism and empathy. Promote special events or promotions to enhance guest engagement.

Requirements

Previous experience in a customer service role is preferred but not required. Ability to stay cool under pressure (literally--we work on cold plates!) Strong communication skills with the ability to interact positively with guests and team members. Ability to multitask effectively in a busy environment while maintaining attention to detail. A positive attitude and willingness to learn new skills are essential. Flexibility to work various shifts, including evenings, weekends, and holidays as needed. Basic knowledge of food safety practices is a plus.

Perks & Benefits

Tips! Flexible scheduling Fun, upbeat work environment Free ice cream + milkshakes + waffles (yes, seriously!)- Opportunity to grow into higher leadership roles
Roll into something sweet with us--

apply today and become the Cold Plate Associate at Rollz Ice Cream!

Job Types: Full-time, Part-time

Pay: $17.85-$18.00 per hour

Benefits:

Discounted or free food Flexible schedule
Work Location: In person

Application deadline: 2025-08-15