Job Description

POSITION OVERVIEW

The Cocktail Server is primarily responsible for the service of food and beverage items to guests in a restaurant, lounge or patio. The Server assists with the reservation process, greeting and seating of guests, and clearing and resetting of designated areas. This position is responsible for following both company and facility policies and procedures. The Server will promote the Parq Vancouver facility and act as a positive role model and representative of Blau & Associates. The Server continually strives for 100% guest satisfaction.

• Note this position requires daytime availability on Sundays*

GENERAL RESPONSIBILITIES

The Server is responsible for:

• Working in collaboration with other Team Members and Departments to ensure the restaurant, lounge and patio operates in accordance with established operational procedures
• Seating guests, taking/placing orders, preparing speciality items, serving food and beverages, clearing, cleaning and resetting designated areas
• Proper set-up, maintenance and adherence to scheduled duties, ensuring mise-en-place and par stock is maintained for all service related items
• Placing orders through designated POS systems, reviewing final checks and securing payment
• Maintaining a composed and professional demeanor while providing exemplary guest service
• Being aware of menu items, menu and operational changes and communicating the information as appropriate
• Protecting the organization, guests and co-workers by adhering to applicable food, liquor safety and workplace standards, operational requirements and statutory compliance regulations
• Ensuring that all property, furnishings, equipment and supplies are used according to proper instructions and intended use
• All duties as assigned by the Restaurant General Manager or their designated representative

QUALIFICATIONS

The Server must:

• Have experience as a Server in a similar environment including a hotel, restaurant, catering or other fast paced high-volume establishment
• Have valid Serving it Right and Foodsafe Level 1 certificates. Certificates in mixology would be considered an asset
• Be able to obtain and maintain a GPEB license
• Have an excellent command of both spoken and written English. Knowledge of a 2nd language would be considered an asset
• Have a good understanding of different cuisines, food preparation methods, beer, wine, liquor, non-alcoholic beverages, common drink recipes and basic food & beverage pairings or accompaniments
• Be able to upsell through detailed product knowledge and effectively handle all guest inquiries including food and beverage suggestions, dietary, food sensitivity or allergy requirements
• Have solid problem solving, decision making, customer service, communication and sales skills
• Accurately operate POS terminals, debit payment systems, Open Table and other computerized or electronic system
• Be able to frequently lift and carry up to 44 pounds

What we offer:

• Comprehensive health, dental, vision care benefits
• Flexible work life balance
• Paid Vacation
• Extensive RRSP matching program
• Career Growth and development opportunities
• Associate Recognition Events including an amazing Holiday Party!
• Associate Discounts at Parq