The Sherwood Park - Strathcona County Primary Care Network is a group of health care professionals and administrative staff who work with you and your Doctor to help you live well. Our caring team provides education and support for managing chronic diseases and mental health concerns, while providing access to specialists and services all within your local community.
For this open
Clinical Manager
role, we are seeking an experienced and
dynamic manager
, an individual with exceptional
coaching
experience,
interpersonal finesse
, and a proven track record in
relationship building
and
business development
. If you're passionate about
leading teams
to success,
fostering growth
, and driving results through
effective leadership
, this opportunity is for you.
Join us in our mission to cultivate a
collaborative
and
high-performing
work environment where every team member can thrive.
POSITION SUMMARY
Reporting to the Director, Quality and Clinical Operations, the Clinical Manager (CM) is responsible for the ongoing management of a complement of multidisciplinary allied health professionals in the fields of nursing, pharmacy, exercise, dietetics and mental health who are providing primary care services in central SPPCN offices, and in member physician clinics. As a member of the leadership team, CMs contribute to the development and implementation of organizational policies and procedures and are integral to shaping the workplace culture. The CM is responsible for coordinating the evaluation, planning and improvement of SPPCN clinical programs and services to ensure the SPPCN's priority initiatives are achieved. As the key contact between the SPPCN and member physicians/clinics the CM must build and maintain effective working relationships with the goal of initiating, improving, and maintaining the Patient's Medical Home (PMH) within member physician practices. CMs portfolios will include oversight and leadership of program areas such as Mental Health, Chronic Disease Management, and Quality Improvement (QI).
KEY RESPONSIBILITIES
Include, but are not limited to the following:
Clinical Operations and Management
Responsible for the leadership of SPPCN multidisciplinary clinical staff in both central and member physicians' offices;
Manage the staffing plan and budget and implement changes and adjustments where necessary, based on physician panel, discussion and needs of clinics, staff vacancies or changes in FTEs
Address staffing issues and concerns
Staff supervision, performance management and evaluation
Lead program meetings and respond and address items as they arise
Setting goals and direction and ensure staff work to meet those
Ensure staff work to their clinical scope of practice of their specific discipline within the various SPPCN programs
Lead the improvement, development and implementation of multidisciplinary care services; such as clinical programs, policies and procedures that achieve the SPPCN's priority initiatives;
Facilitate the collection of evidence and information required to inform decisions to respond to changing needs of programs and services. Ensure programs exemplify best practices in the area of primary care and PCNs
Develop project implementation plans or PDSA where needed and develop and present to advisory committees for feedback and approval - and adjust as needed
Collaborate with other PCNS and stakeholders where necessary
Lead project teams to make changes to programs and services or implement new programs and services Contribute to the development of evaluation and measurement methods
Regularly review SPPCN and other data and information collected to incorporate into the ongoing evaluation and improvement of program and services
Inform and contribute to the development of the SPPCN's business plan and stakeholder objectives and participate in various Pan-PCN committees
Physician & Clinic Development/Liaison
Develop and maintain effective working relationships with member physicians and clinic staff (Office Manager, Reception, MOA) to ensure high physician engagement with SPPCN's programs and services which meet the SPPCN's priority initiatives
Conduct regular physician meetings/clinic visits to ensure appropriate communication channels and provide advice/support to physicians to address issues and concerns
Manage discussion and completion of required documentation (e.g. physician PCN membership) including panel funding and FTE allocation
In collaboration with clinic team, identify areas of interest for QI initiatives in order to identify, initiate and support QI activities and implementation (eg. CII/CPAR)
Support clinics to initiate, improve and/or maintain a high quality Medical Homes
Facilitate discussions regarding education on Patient Medical Homes
Where needed, collaborate with the broader SPPCN QI team (e.g. EMR Coordinator)
Other duties as required
EDUCATION & EXPERIENCE
Minimum five years supervisory experience
Three to five years' experience in a broad range of health care settings (clinic/hospital/administration)
Proven experience in quality/process improvement, program development and evaluation
Bachelor's Degree (Master's preferred) in healthcare, with appropriate professional licensure (RN, RPharm, RD, etc)
Previous experience in a Primary Care Network an asset
SKILLS & ABILITIES
Knowledge of and ability to implement and monitor practice change methodologies appropriately using clinical practice and outcome measures
Able to determine the clinical practice improvement tools and processes within primary care clinics
Excellent written, verbal and interpersonal communication skills
Experienced using strategies to develop and maintain effective relationships with internal and external stakeholders (physicians, community agencies, patients, families)
Ability to work proactively, effectively, and independently in a complex changing environment
Outstanding organizational skills and ability to manage multiple priorities
Fosters and maintains a collaborative work environment
Advanced computer skills; MS Office Suite, Electronic Medical Record systems
Able to work as part of a team, demonstrating trust, respect and integrity
Manages conflict with diplomacy and tact
PERSONAL ATTRIBUTES AND COMPETENCIES
Enthusiastic, positive, can-do attitude
Flexible, creative
Respects other views/opinions
Have difficult conversations and be comfortable asking questions
Adhere to applicable privacy and confidentiality rules and legislation
Other Occupational Requirements
A current and clear Police Information Check
A valid drivers licence and access to a vehicle for travel to various stakeholder locations
Occasional evening or weekend work will be required
Frequent travel between Sherwood Park and Fort Saskatchewan central offices, and member clinics within the PCN
Occasional travel to zone or provincial locations
Req #2025-26
Job Types: Full-time, Permanent
Pay: $93,000.00-$123,600.00 per year
Benefits:
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site gym
On-site parking
Paid time off
RRSP match
Tuition reimbursement
Vision care
Ability to commute/relocate:
Sherwood Park, AB: reliably commute or plan to relocate before starting work (required)
Application question(s):
This position requires working 2-3 days/month in Fort Saskatchewan and travel to various medical clinics within our catchment area. Are you comfortable with this?
This position requires professional licensure in a healthcare field. Which regulatory body do you hold registration with?
Experience:
Health Care: 3 years (preferred)
Supervisory: 5 years (preferred)
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.