Client Support Representative

Lower Sackville, NS, Canada

Job Description

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Looking to work a few hours/day while your children are in school, maybe return part time to the workforce after a retirement or supplement another part time job then this might be the opportunity for you. 1 Year p/t hours with opportunity to grow if that\xe2\x80\x99s important to you. Post secondary an asset to applications. 930p-130p or 1000a-200p This role will support the advice team and perform daily administrative tasks and be first point of contact for incoming calls managing the calendar of the team. The Opportunity: We are an agent for a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That\xe2\x80\x99s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities. Our Distribution team aspires to be the leader in client engagement among Canadian Insurers. We strive to provide a seamless and personalized client experience. Our knowledgeable and trusted team is committed to delivering financial services solutions to meet our clients\' unique needs. The main focus of the Client Support Representative is assisting in the co-ordination and implementation of the agency contact program through outbound calling to schedule and confirm appointments for the agent and agency staff. This role supports the agency philosophy of proactive client contact and works with the agency team to achieve profitable growth through dedicated outbound activity. How you will create impact:
  • Complete outbound calls to obtain insurance expiry dates, schedule annual reviews, set and confirm appointments.
  • Schedule all appointments on the appropriate calendar.
  • Document client profile notes.
  • Track call activity including calls dialed, contacts made and appointments booked.
How you will succeed:
  • You influence change and are committed to continuous improvement, in order toexceed client expectations.
  • You leverage critical thinking skills to identify problems and proactively propose solutions.
  • Your strong communication skills allow you to clearly convey messages.
  • You\xe2\x80\x99re an effective team player who shares knowledge to support your peers.
To join our team:
  • General Insurance License may be required as part of your development.
What you need to know:
  • You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate.
Job Type: Part-time
Part-time hours: 20 per week Salary: $20.00-$25.00 per hour Flexible Language Requirement:
  • French not required
Schedule:
  • Monday to Friday
Supplemental pay types:
  • Bonus pay
Ability to commute/relocate:
  • Lower Sackville, NS: reliably commute or plan to relocate before starting work (required)
Education:
  • Secondary School (preferred)
Experience:
  • Customer service: 2 years (preferred)
Work Location: One location Expected start date: 2023-04-10

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Job Detail

  • Job Id
    JD2127764
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Lower Sackville, NS, Canada
  • Education
    Not mentioned