Job Description

Client Support Representative - Information Systems - Whitehorse General Hospital

Department

Information Systems

Location

Whitehorse General Hospital

Competition No.

2023-531

Closing Date

Thursday, September 28, 2023

Classification/Level

PSAC Bargaining Unit/L04 level

Pay Rate

$29.07 - $36.78

Employment Status

Casual on call

Monthly/weekly hours

No Guaranteed Hours of Work

Are you looking to be part of an exceptional and passionate health care team in one of Canada\'s most spectacular natural environments with vast and stunning wilderness at your doorstep?

Yukon Hospitals strives to cultivate an environment of passionate and engaged people with a culture that values growth, work/life balance, and wellness in helping all our people reach optimal ability. Our organization is an integrated system of hospitals: Whitehorse General Hospital (58 beds), Watson Lake Community Hospital (6 beds) and Dawson City Community Hospital (6 beds).

Under the supervision of the Manager, Information Systems (IS), the Client Support Representative is responsible for providing support services within the Information Systems team, as well as the day-to-day systems administration, user access and front-line support of various information databases and systems. The Client Support Representative assists with help desk call triage, device inventory management and performs other related duties. The Client Support Representative performs all duties in accordance with the mission, vision, values, goals, objectives, policies, and procedures of the Yukon Hospital Corporation (YHC), as well as applicable legislation.

Knowledge and skills required for this position are as follows:

• Knowledge of general office practices and procedures, including skills in arithmetic, grammar, composition, spelling, and punctuation;
• Intermediate to advanced knowledge of various software and spreadsheet programs (MS-Office, Outlook, Excel and Access, Risk Monitor Pro and Internet applications);
• Familiarity and skill in current office technology and equipment;
• Superior oral and written communication skills;
• Good research and report writing skills;
• Demonstrated problem solving and analytical skills;
• Sound organization skills;
• Ability to balance conflicting priorities and receiving direction from multiple sources;
• Ability to maintain effective interpersonal working relationships;
• Ability to apply critical thinking skills;
• Ability to work both independently and as a team member;
• Detail-oriented, thoroughness, reliability;
• Ability to maintain confidentiality, use tact and diplomacy, and work under pressure; and,
• Cross-cultural awareness and sensitivity.

The successful candidate will have completed a one-year secretarial/Client Support Representative program and coursework in Information Systems/Business Administration including research methods, techniques and analysis (2-3 courses) at a recognized college or training institution plus two to three years\' experience in an office setting, with a requirement to work with independence a considerable amount of the time and have a Grade 12 Diploma. An equivalent combination of education/training and/or experience may be considered. Fit testing certificate and Certification in Non-violent Crisis Intervention or other Violence Intervention programs would be a desired qualification.

TO APPLY: Quoting competition #2023-531, please e-mail your resume by September 28, 2023 to:

For more information, contact recruitment at

Visit and for more information on Whitehorse and living in the Yukon!

Indigenous Workforce Initiative - We are committed to having a diverse and representative workforce that reflects the community we serve. When applying to YHC Career Opportunities, we invite you to voluntarily self-identify in the email body of your application. Please do so in whatever manner you feel accurately reflects who you are. You will then be connected with Yukon Hospitals\' Indigenous Workforce Initiative (IWI), where you can receive support with application materials, hear about additional training or mentorship opportunities, and ask any questions you have. All self-identification information will remain confidential. You are also welcome to contact IWI supports before submitting your application at or call 867-332-7203.

Yukon Hospital Corporation is committed to employment equity. All qualified candidates are encouraged to apply, however, only those candidates selected for further consideration will be contacted. Unfortunately, at this time, we are unable to consider resumes from International applicants. Candidates must be legally entitled to work in Canada in order to apply, i.e. have Landed Immigrant Status, Work Visa, or be a Canadian Citizen.

Posting Date: September 14, 2023

Yukon Hospital Corporation