Job Description

Customer Service Representative (Full-Time)

We are a marketing firm dedicated to supporting health clinics throughout Canada and the United States. Our team is currently seeking a full-time Customer Service Representative based in Edmonton. This role will begin as a contract position, with the opportunity to transition into a permanent, full-time role for the right candidate.

Position Overview:

In this role, you'll be responsible for managing a set group of clients. Your day-to-day responsibilities will include:

Responding to client inquiries regarding appointments, advertising performance, billing, and general support Communicating with clients through phone calls, emails, and messaging platforms Maintaining accurate client records and preparing weekly summary reports Providing assistance with basic billing questions Handling occasional client concerns and ensuring a positive resolution

What You Bring:

Strong emotional intelligence and the ability to problem-solve effectively Excellent written and verbal communication skills Comfortable making phone calls and addressing client needs Familiarity with tools like Google Drive (Docs & Sheets), WhatsApp, and Canva Highly organized with strong time management skills Previous experience in customer service or account management is an asset but not required

Role Details:

Office-based position in Downtown Edmonton Monday to Friday, full-time schedule Hourly wage of $18-$23 based on experience Contract position, with month-to-month terms and the possibility of becoming permanent No specific educational credentials required

Job Type:

Full-time

Compensation:

$18.00-$23.00 per hour

Hours:

40 hours per week

Job Type: Full-time

Pay: $21.00-$30.00 per hour

Application question(s):

Have you worked in a customer service role before? Do you have experience with booking systems? (Jane App, ClinicSense, Vagaro, Fresha, or other) Are you willing and able to commute to downtown Edmonton Monday to Friday? Are you able to use Google products? (Google Docs, Google Sheets, Google Drive, etc.)
Work Location: In person