Job Description

WHO WE ARE Focused on translating brand needs (and wants) into reality, three passionate and driven ecommerce gurus started DOE Media, a direct response advertising agency based in Chicago. We work to maximize revenue for clients through a data-driven approach on customer acquisition, retention, and brand amplification. We take our brands to the next level with our custom solutions, just ask one of our 80+ clients how DOE has empowered them to reach new heights. Come break barriers with us. WHERE WE\xe2\x80\x99RE GOING With $150+ million in digital ad spend and $500+ million in revenue generated, we\xe2\x80\x99ve come a long way in a short three years, but we\xe2\x80\x99re not stopping anytime soon. We\xe2\x80\x99re aiming to multiply our in-house team and clients seven-fold in the next five years. We\xe2\x80\x99re evolving and this is your opportunity to be a part of the journey. WHAT WE\xe2\x80\x99RE LOOKING FOR We are looking for an experienced an Onboarding Specialist who is detailed oriented, organized, and excited to be apart of a fast growing company. This role will onboard both new clients as well as new company team members. WHAT YOU\xe2\x80\x99LL DO

• Provide a smooth transition from the time a client sign\xe2\x80\x99s contract to launching full time with our internal team
• Coordinate with a variety of team members to schedule calls with new clients and internal team members
• Ensure our onboard process is followed by every member involved
• Periodically make adjustments to the onboarding process as needed
• Take ownership of the onboarding process as a key stakeholder in the entire process
• Provide clear instructions to new clients and internal team members
• Ensure all information about new clients is provided by the sales team
• Ensure the accounting department is aware of new clients and accurate billings according to their contract
• Keep all formal documents and folder organized for all parties
• Problem solve new client onboarding with respective to provide the right access to their accounts
• Prompt communication with all internal and external parties to unsure transparency, ownership, and progress.
• Help build onboarding decks, gather client information, and assist with overall onboarding process for new cleints.
• Stay up-to-date with digital technologies developments, trends, techniques, and tools
• Onboard new team members to the company as we grow in an HR perspecting - training on all our interall procedures and knowledge they need to know

The ideal candidate enjoys a client facing role, communicates effectively, performs well under pressure and possesses a high attention to detail. WHAT YOU\xe2\x80\x99LL BRING TO THE TABLE

• 2+ years of onboarding experiece
• Strong communication skills
• Proficiency in Microsoft Office Suite and Google Drive - must know pivot tables
• Strong work ethic with an emphasis of winning
• Demonstrated problem-solving capabilities
• Professional and respectful demeanor in dealing with internal and external business partners
• Effective time management
• Collaborate effectively in a team environment
• Integrity and optimism, regardless of the situation. Mental fortitude to overcome anything.
• Excellent grammar and writing skills
• Willingness to learn more and acquire new skills
• Ability to multi-task and ensure agile methodology is applied to ensure all work is done in a timely fashion
• Calendar management experience
• CRM management experience (preferably hubspot)

WHAT YOU\xe2\x80\x99LL FIND HERE

• Benefits that matter like time off without limits, healthcare coverage, and more
• Learning from the best. Collectively, we have years of expertise in ecommerce, digital advertising, and brand optimization
• A challenge. We\xe2\x80\x99re here to push you. Our goal is to give you experience and connections you won\xe2\x80\x99t forget
• Access to our leadership, industry experts, and peers that care about you and your development

Job Type: Full-time Pay: $45,000.00-$70,000.00 per year Benefits:

• Dental care
• Paid time off
• Vision care

Schedule:

• Monday to Friday

Work Location: Remote