Job Description

About the Role

Black Bow Gift Co. is seeking a highly organized

Client Experience & Studio Operations Coordinator

to support daily order flow, client communication, and studio operations. This role is ideal for someone who enjoys variety -- balancing administrative responsibilities with hands-on involvement in a creative, detail-driven studio environment.

While this role does not involve designing or assembling gifts, it plays a critical part in ensuring gifts move accurately, efficiently, and beautifully through the studio. You will help ensure orders leave on time, meet our high standards, and align with client expectations.

This position is perfect for someone who loves keeping people, tasks, and information organized -- and who thrives in a fast-paced small business where quality, presentation, and client care truly matter.

Key Responsibilities:

Client Experience & Administration

Respond to client inquiries by phone and email with warmth and professionalism Confirm personalization details, delivery instructions, and timelines Write client cards and messages with accuracy and care and client instructions Prepare quotes, invoices, Shopify updates, shipping labels, and follow-up communications Maintain accurate client, order, and inventory data Support administrative tasks such as updating spreadsheets, notes, and task systems

Order Flow, Quality, and Studio Coordination

Ensure gifts move through the studio on schedule and in alignment with client expectations and internal quality standards Oversee the directional flow of activity in the studio -- ensuring orders are pulled, staged, QC'd, packed, and ready for courier pickup in a timely and organized way Monitor daily timelines and identify risks or delays early, making sure the right tasks are prioritized Provide respectful, constructive feedback to the gifting team when corrections are needed (presentation, accuracy, or instruction-based), without acting as their manager Communicate all personalization details, special instructions, and client requirements clearly so the studio team can execute accurately Raise red flags when information is missing, when orders need clarification, or when a timeline is at risk

Shipping, Logistics, and Studio Operations

Pull and stage products for orders, ensuring accuracy before they move to gift assembly Pack completed gifts with precision for shipping or local pickup Prepare shipping materials and coordinate courier handoffs Receive and unpack incoming shipments; restock shelving and maintain product displays Support inventory counts, organization, and product rotation Maintain a clean, organized, and efficient studio workspace Assist with small Shopify updates, support business growth activities, website product support, and workflow improvements on quieter days

Who You Are

You will be a strong match if you bring:

A passion for creating a memorable, thoughtful client experience Excellent verbal and written communication skills Comfort using iOS/macOS or comparable technology A positive, energetic attitude and strong ability to work independently Fast learning ability, strong organization, and exceptional attention to detail Problem-solving abilities and good judgment under time pressure Excellent punctuality, attendance, and reliability for commuting to our Dartmouth studio High standards for cleanliness, presentation, and workspace organization Comfort working in a scented studio environment Ability to lift 40-50 lbs

Assets (not required):

Shopify experience Warehouse experience Experience working in an e-commerce business

Schedule and Compensation

Full-time, in-studio role Pay: $19-$25 per hour, depending on experience and skill set Opportunity to grow within a fast-paced, expanding Canadian gifting company

How to Apply

Please submit your resume and a brief cover letter outlining why you feel you are a strong match for this role.

Job Types: Full-time, Permanent

Pay: $19.00-$25.00 per hour

Expected hours: 37.5 per week

Benefits:

Casual dress On-site parking Paid time off Store discount
Application question(s):

Black Bow Gift Co. operates in a fast-paced environment where gifts must leave the studio on time and meet a very high presentation standard.
What strengths do you bring that would help you succeed in a business where accuracy, organization, and daily deadlines are critical?

Language:

English (required)
Work Location: In person