Job Description

Job Summary

We're looking for a highly organized, creative, and proactive

Client Care and Operations Coordinator

to join our Calgary real estate team. This role is the operational backbone of our business -- ensuring processes run smoothly, clients feel valued, and marketing campaigns deliver impact.

This is more than an admin role, it's an opportunity to play a key part in shaping how our brokerage delivers exceptional client experiences while embracing innovation. We're looking for someone who thrives in a dynamic environment, enjoys problem-solving, and is excited to contribute ideas to enhance both operations and culture.

Key Responsibilities

Client Communication & Lead Coordination:

Conduct proactive outbound calls to clients and database contacts, ensuring consistent relationship-building and touchpoints. Coordinate inbound leads by managing the intake process, pre-qualifying prospects through a structured campaign, and scheduling appointments for licensed Hripko Team REALTORS.

Database & Client Management:

Maintain our CRM database with up-to-date client information; input leads quickly and accurately; track important client milestones (birthdays, anniversaries, possession dates).

Marketing & Content Creation:

Design, edit, and publish engaging content using Canva and other platforms; execute campaigns across social media, newsletters, and other channels; monitor results and suggest improvements.

Event Coordination:

Plan and execute client events, open houses, and team gatherings; coordinate logistics including signage, lockboxes, brochures, and other property materials.

Client Care:

Be the first point of contact for leads and inquiries, ensuring prompt follow-up and professional communication; manage Google Reviews and client feedback.

Process Improvement:

Seek ways to innovate and automate processes using new technologies, including AI, to improve efficiency and elevate client service.

Team Collaboration:

Work closely with the brokerage leadership team and sister company to ensure smooth operations and maintain a high standard of client care.

Administrative Support:

Assist with scheduling, reporting, and preparation of meeting agendas.

What We're Looking For

We want someone who brings both skill and personality to the role:

Proven experience in operations, client service, administration, or marketing. Strong organizational and time management skills. Excellent command of written and spoken English, able to communicate clearly, confidently, and professionally over the phone and in writing. Comfortable making outbound calls and taking initiative to engage clients rather than waiting to be prompted. Comfortable working with CRM systems, Canva, and social media tools. Tech-savvy and curious about adopting new tools and automation. Self-motivated and able to take initiative without constant oversight. Collaborative and adaptable with a positive, solutions-oriented mindset. Reliable vehicle and valid driver's license required.

Our Culture

At our brokerage, we work hard and celebrate our successes together. We believe culture is a key part of success -- and our team thrives on engagement, creativity, and collaboration. You'll be joining a workplace where:

Ideas are welcomed, we encourage every team member to contribute to improving processes and client experiences. We celebrate achievements with regular team lunches, birthday celebrations, and memorable events. We host high-impact celebrations -- including elaborate holiday parties and incentive trips to inspiring destinations. Learning is valued, we support ongoing training and provide access to industry events. Flexibility is part of our philosophy, occasional extra hours are balanced with compensatory time off.

What We Offer

Competitive salary: $52,000-$57,000/year. Monday-Friday schedule, occasional weekend work with weekday off. Two weeks paid vacation + Alberta statutory holidays. Dedicated workspace with all tools and supplies. Opportunities for professional development and growth. Access to major industry events (all expenses paid). A vibrant, supportive, and people-first work environment.

Ideal Candidate

This role is ideal for a detail-oriented, energetic professional who enjoys juggling diverse responsibilities and thrives in a collaborative environment. You should be eager to contribute ideas, confident communicating with clients, committed to excellence, and motivated to grow with a forward-thinking team.

Screening Question

To apply, please include a brief answer (2-3 sentences) to this question in your cover letter:

"Describe a project or initiative you led that improved operations or enhanced client experience."

Apply Today

If you're ready to join a team that works hard, celebrates success, and values innovation, send your resume and cover letter (including your response to the screening question).

Job Type: Full-time

Pay: $52,000.00-$57,000.00 per year

Application question(s):

Share a time when you took initiative to solve a client or operational challenge. What strategies do you use to build trust with clients over the phone?
Work Location: In person