Job Description

Real Estate Client Care Specialist/ Real Estate Operations Coordinator

RE/MAX Real Estate Team - Etobicoke

Are you an organized, motivated professional with a genuine passion for real estate and client service? Our top-performing Etobicoke-based RE/MAX team is looking for a Client Care Specialist/ Real Estate Operations Coordinator to help us continue delivering the exceptional service we're known for.

This role is ideal for someone who thrives in a dynamic, fast-paced environment and takes pride in providing seamless support -- from managing operations and systems to ensuring every client enjoys a first-class experience. We operate with integrity, dedication, and a results-driven mindset.

Your Role & Key Responsibilities

Prepare detailed pre-listing packages and Comparative Market Analyses (CMAs). Attend listing appointments and coordinate with photographers, stagers, appraisers, and other service providers. Oversee lockbox installation, management, and removal for listings. Assist with home staging setup and coordination. Maintain accurate client data within Follow Up Boss (CRM) and other systems. Organize property files in line with CMA and listing procedures. Support the preparation and management of all transactional paperwork, including offers, amendments, waivers, and listing agreements. Maintain both digital and physical filing systems. Send personalized follow-up correspondence after client presentations. Create and distribute marketing materials such as monthly newsletters, flyers, and neighbourhood updates. Track, organize, and record team expenses. Perform other administrative and client-support duties as needed.
Skills & Attributes

Exceptional attention to detail with strong organizational abilities. Excellent written and verbal communication skills. Dependable team player who follows direction well but can also work independently. Positive, professional attitude with problem-solving initiative. Comfortable multitasking in a fast-paced setting. Creative thinker with a flexible, can-do mindset. Willingness to work occasional extended hours during busy periods.
Required Experience

Minimum 4 years of real estate administrative experience (mandatory). Proficiency with real estate platforms: Realm, DocuSign, WEBForms,Follow Up Boss, Realtorlink, GEO, MPAC, etc. Advanced skills in Microsoft Office Suite (Word, Excel, PowerPoint) and Adobe Acrobat PRO. Experience using Canva for design and marketing. Familiarity with CRM tools (Follow Up Boss, Agent Locator, etc.). Comfortable managing self-directed projects and deadlines. Basic understanding of social media marketing (Instagram, Facebook, Google Analytics).
Additional Qualifications

Valid Ontario Driver's License and reliable vehicle (mandatory). Real Estate License preferred, not required. Experience with Dropbox and Google Drive considered an asset. Comprehensive onboarding and ongoing training provided.
Why Work With Us

Career Growth: We invest in your professional development and provide room to expand your skills. Compensation: Range of $50,000/-55,000/year, plus bonus opportunities. Culture: Supportive, team-oriented environment built on trust, excellence, and shared success. Convenience: Ideal for candidates located in or near Etobicoke for easy commuting.
Job Type: Full-time, Permanent
Additional Pay: Bonus opportunities.

There is opportunity for growth.

"We thank all the applicants for the interest, however, only those being considered for an interview will be contacted."

Job Types: Full-time, Permanent

Pay: $50,000.00-$55,000.00 per year

Application question(s):

Do you own a vehicle?
Experience:

Microsoft Office: 2 years (required) Adobe Acrobat Pro: 2 years (required) Real Estate Admin In A Brokerage Or On A Team In Ontario: 4 years (required)
Licence/Certification:

Drivers Licence (required)
Work Location: In person