Job Description

Real Estate Operations Triage Coordinator (Global Remote - Freelance Contract)

Benson Crew Real Estate

is one of the fastest-growing real estate teams in North America. We are hiring

three freelance Operations Coordinators

to provide frontline triage support to our Realtors and clients.

Global Hiring Opportunity

This is a

freelance contractor role open worldwide

. We welcome applicants from any country and will comply with the local laws of the place of hire.
Compensation is paid in

USD or CAD equivalent

, depending on your region.

Important - Read First

YOU MUST FOLLOW THE APPLICATION PROCESS EXACTLY OR YOU WILL BE AUTOMATICALLY ELIMINATED.

No exceptions. Details below.

Who Should Not Apply

Your English (spoken & written) is not excellent You rely on scripts or AI to answer interview questions You cannot confidently speak on the phone in real time You do not have reliable internet or backup power You cannot work the shifts listed below
Who Should Apply

You speak fluent, natural English with a professional phone presence You thrive in urgent, fast-paced environments and stay calm under pressure You are tech-savvy and quick to learn new systems You have prior VA, support, or operations experience (real estate experience is a plus) You love customer service and helping people succeed
Responsibilities

Answer the support phone line with professionalism and energy Intake and triage requests from phone, Slack, and email Log, assign, and escalate requests in our systems -- ensuring nothing slips through the cracks Escalate urgent matters (offers, amendments, compliance deadlines) Communicate clearly with Realtors, clients, and stakeholders Provide weekend coverage as part of your shift rotation
Requirements

Excellent English (spoken & written) -- non-negotiable Confident, warm, professional phone presence Prior experience in VA, support, or ticketing/project management roles Strong technical skills (Google Suite, Slack, CRMs, ClickUp a plus) Reliable internet (must show live speed test on video) Backup solution for power/internet (generator, second ISP, etc.)
Shifts & Coverage

We are hiring three coordinators to cover:

Morning Shift: 8 AM - 3/4 PM EST Afternoon/Evening Shift: 4 PM - 7 PM EST + weekends
Applicants must live in time zones where these hours are daytime. Preferred regions: Eastern Europe, South America, Africa.

Application Process (Mandatory)

If you skip any step, your application will be immediately disqualified.

Start your application with the code: Operator Mode Record a video (camera on, no scripts): Begin with: "Welcome to Benson Crew Support. How may I help you today?" Answer the filter questions live on camera Share your screen and run an internet speed test Answer the following in your video and in writing:

Experience

Do you have real estate experience? If yes, describe. What experience do you have with Canadian business operations?

Skill Scenarios

An agent calls in a panic: they need an amendment signed before midnight. Walk us through what you would do. A new client and deal just came in. How do you set up their file so our Realtors can focus on negotiations? Phone, Slack, and email all ping you at once with urgent requests. How do you prioritize? A Realtor is upset because something slipped. How do you handle the conversation while fixing it?

Mindset

Why do you love customer service? (Answer in the context of Realtors and clients.) What are the top 3 qualities that make a rock star frontline VA? Do you have a backup power/internet solution? What is your availability for the listed shifts?
Next Steps

Only applicants who complete all steps will be considered
Job Type: Freelance

Pay: $800.00-$4,000.00 per month

Benefits:

Work from home
Application question(s):

What is the Application Code?
Work Location: Remote