Job Description

We believe skincare is deeply personal.

At Loshen & Crem, every client journey is rooted in expertise, precision, and genuine care. From the first point of contact to the final recommendation, our goal is to make every experience thoughtful, effortless, and elevated.

We're looking for a

Client Care & Experience Specialist

--someone who ensures each client feels valued, understood, and beautifully guided throughout their journey. In this role, you'll bring together warmth, precision, and creativity to deliver an experience that reflects the exceptional standards of the brands we represent.

Responsibilities

Serve as the primary point of contact for clients, responding to calls, emails, and chats in

both French and English

with professionalism and empathy. Design engaging newsletters and digital content that inform, educate, and inspire. Offer personalized advice on skincare routines, product selection, and treatment options tailored to each client's unique needs. Manage orders, appointments, and follow-ups to ensure a seamless, luxury experience from start to finish. Collaborate closely with boutique, spa, and marketing teams to maintain a unified, elevated brand voice across all touchpoints. Contribute ideas and creative input to continually enhance the client experience and elevate internal processes.
Qualifications

Fully fluent or nearly fluent in both French and English

(required). A genuine passion for

skincare, wellness, and ongoing education

. Strong attention to detail, initiative, and commitment to excellence in every interaction. Skilled with

Canva

(Adobe Creative Suite experience is a plus) to create polished, brand-aligned visuals. Excellent communication and interpersonal skills with the ability to connect and build trust effortlessly.
Why Work With Us

Loshen & Crem is a trusted destination for some of the world's most respected skincare brands, including

Biologique Recherche, Valmont, iS Clinical, and Augustinus Bader

. Our focus is on creating meaningful, personalized experiences--not just transactions.

Join a team that values

education, precision, and authenticity

. Work in an environment where

every detail matters

. Opportunity to begin

part-time or full-time

, with room to grow and evolve. Help shape a client experience that feels

intentional, curated, and deeply personal

.
If you believe exceptional client care is about connection, trust, and creating memorable experiences--we'd love to meet you.

Applications without a cover letter will not be considered.

Job Type:

Part-time or Full-time

Work Location:

In person

Employment Type:

Permanent

Job Types: Full-time, Part-time, Permanent

Pay: From $18.00 per hour

Expected hours: 32 - 40 per week

Benefits:

Company events On-site parking Store discount
Application question(s):

Do you have a genuine interest in skincare? Do you have experience with skincare or beauty brands?
Language:

French (required) English (required)
Work Location: In person