Job Description

Reporting to the Manager, Content and Collaboration Services (CCS), the Content Transfer Service Analyst's primary role will be responsible for performing content transfers, that is moving unstructured content between various ECM system (Primarily SharePoint, but may include OpenText content server, Documentum, etc.), and shared drives locations. Specifically targeting outstanding Government Restructuring backlogs, and critical litigation request.



During this process, the analyst will be working on multiple transfers simultaneously, meaning strong organizational skill will be required to manage the conflicting timelines, conflicting resources, and coordinating with multiple business area.



Further the analyst will need to review and understand departmental and corporate policies, business rules, data requirements and supporting system processes and ensure these are followed during content transfers.



This resource will have working knowledge and experience of IT infrastructure environments including general concepts of workstation/server hardware, and a general understanding of line-of-business applications and architectures. The resource must have a sound understanding of IT Change and Communication Management. A proven ability to function on an individual basis and in a team environment is essential. Resources awareness of existing GoA and department IT policies, procedures, standards, guidelines and practices is an asset.




Duties:

Work collaboratively in a team environment to deliver services.

Work with delivery teams and stakeholders, including business partners and GoA technical staff to understand detailed requirements of transfers, which could include: planning of timing; process confirmation; communication and coordination of script executions; etc.

Participates in creating and prioritizing a backlog of work, estimates effort, and commits to scope of work for predictable completion of content transfers.

Develop and maintain technical documentation, user guides, and training materials to support all aspects of the content transfer service.


Guide business partners on technical aspects of ECM solutions and shared drives relating to requested transfers.

Create and generating scripting, workflows, documents, logging, etc. to support content transfers.

Migration of content which may include: Mapping, Transformation, Loading, and Testing of scripting or supporting application runs

Copying files in secured way and confirming file integrity

Other responsibilities as required or requested.



Mandatory Technology Expertise:

Detailed familiar with windows command line, command line scripting, batch scripting, and general windows operating system concepts (especially around file operation, permissions, etc.)

Familiarity with SharePoint 2016, and SharePoint Online that could include concepts such as:

o SharePoint List, doc sets, etc.

o SharePoint security structures

o SharePoint Content Types, Metadata, etc.



Experience with the following would be an asset:

Robocopy (windows command)

OpenText Content Server (general system understanding and use)

PowerShell scripting

Sharegate (experience using the tool directly)

Experience migrating records between versions of SharePoint

Notes on Location:

Resource will work remotely, though must be available for onsite meetings in Edmonton when required.
Frequency of meeting could be up to 3-4 times per month.

Qualification

Desired

Must Have

Education

The proposed resource must meet or exceed one of the following:

University graduation in computer science, IT or a related discipline and 2-yr related experience;

OR

2-yr diploma in computer science, IT or a related discipline and 4-yr related experience;

OR

1-yr certificate in computer science, IT or a related discipline and 5-yr related experience

OR

10-yr related experience



Yes

Work Experience

Experience with complex SharePoint projects including solutions depending on: managed metadata, workflows, forms, and user interface customization.



2 years





Experience with scripting tools, such as Powershell.



2 years





Experience with the development, integration, and support of Microsoft SharePoint 2016 and Microsoft 365 SharePoint Online.



2 years

Nice to Have

Work Experience

Experience using and supporting ShareGate.



2 years





Experience with Microsoft 365 SharePoint Online admin portal, reporting, configuration, and administrative tasks.



2 years





Experience with OpenText Content Server and related components, performing some of the following tasks: system configuration; maintenance of product patches; day to day to health of the application ensuring maximum up-time in support of project team deliverables; deployment of changes based on planned project release plan; client support of user interface.



1 years





Experience with Robocopy.



2 years





Experience with the Government of Alberta's Information Technology/Information Management policies, standards and guidelines.



1 years





Performing migrations across on-premises, cloud, and cross-database environments.



2 years