Job Description

Business Intelligence Analyst - Intermediate

Rate: CAD 60 to 75/hr. (Based on experience)

Job ID: Government of Alberta (GOAPRDJP00000718)

Contract Length: 12 months

Extension: 12 months

Job Location: Remote (Occasional visit to the GOA, Edmonton Downtown Office)

Project Overview

We are seeking a Business Intelligence Analyst with experience working in Contact Centre as a service (CCaaS) solutions and understanding of client interaction data for the GOA. The successful candidate will participate in development and maintenance needs identified within contact centre program. This includes development, management and enhancement of the contact centre reporting platform.

General Responsibilities:

Design and build a new PowerBI workforce insights dashboard which consolidates HCM data metrics. Responsibilities will include project planning, stakeholder engagement, prototype design, testing, and release. Collaborate with cross-functional teams, both internal and external, to ensure alignment with business objectives and data reporting requirements. This includes collaboration with both technical and non-technical resources. Capture and maintain documentation of business and technical information, ensuring transparency and traceability. Develop training materials and strategies to enable end-users to effectively use the new dashboard. Provide training to the internal team as needed. Identify and escalate issues and risks as appropriate, and work to resolve them to ensure smooth project progression. Manage tasks, action items, and timelines for the project. Follow up on outstanding items and escalate as needed. Effectively communicate findings, insights, and project progress to stakeholders in a clear and understandable manner for both technical and non-technical audiences. Prepare presentations and demonstrations for engagement with stakeholders. Ensure data governance and data quality practices are adhered to in the creation and maintenance of the new dashboard. Ensure that data security and privacy guidelines are followed in all aspects of the work.

Must Have

Post-Secondary degree, diploma or certificate in Computer Science or related field of study. Direct hands-on experience with a comprehensive set of visualization techniques and features that demonstrate both technical depth and storytelling skill using Power Bi. Experience developing complex measures, calculated columns, advanced time intelligence using DAX (Data Analysis Expressions) in Power Bi Direct hands-on experience in analyzing large complex datasets to perform trend analysis, predictive analytics, and forecasting using Power BI and Azure analytics tools Experience in creating and implementing business intelligence requirements. Experience preparing visualizations, dashboards, and analytical models Experience understanding and developing requirements for analytical projects. Experience with Contact Centre as a service (CCaaS) solutions and understanding of client interaction data is required.

Nice to Have

Experience with dimensional modeling techniques. Experience with PowerBI, PowerView, Microsoft SQL Reporting, and Analytical Services. Experience with relational database modeling techniques. Experience working in a data warehouse/business intelligence or relevant data environment in either a development or support role.

How to Apply:

Apply directly via Indeed, or send your resume to recruitment@shabech.ca.

THREE REFERENCES, FOR WHOM SIMILAR WORK HAS BEEN PERFORMED, MUST BE PROVIDED. THE MOST RECENT REFERENCE SHOULD BE LISTED FIRST.

"Interested in exploring more opportunities with us? Visit our careers page at www.shabech.ca to view all current openings and apply for roles that match your skills and interests."

About Shabech Consulting

At Shabech Consulting, we specialize in Business and IT consulting, strategic staffing, and project management services. Our mission is to connect businesses with exceptional talent and deliver customized solutions that drive efficiency, innovation, and growth. With a team of seasoned professionals, we take a collaborative approach, understanding each client's unique needs and challenges to provide tailored strategies that produce real results.

Whether it's navigating complex projects, filling critical roles, or optimizing operations, we are committed to excellence in every engagement. As a trusted partner to organizations across industries, Shabech Consulting is dedicated to turning visions into reality and helping businesses achieve their strategic goals with precision and expertise.

We thank all applicants for their interest; however, only candidates selected for the next steps will be contacted.

Job Type: Fixed term contract
Contract length: 12 months

Pay: $60.00-$75.00 per hour

Expected hours: 36.25 per week

Work Location: Hybrid remote in Edmonton, AB T6H 5T6