Job Description

Staff - Union
Job Category
CUPE 2950
Job Profile
CUPE 2950 Salaried - Program Assistant 2 (Gr5)
Job Title
Classroom Operations Coordinator
Department
Administrative Support | Department of Physical Therapy | Faculty of Medicine
Compensation Range
$4,314.00 - $4,532.00 CAD Monthly
Posting End Date
July 5, 2025
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
Job End Date

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Summary
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
The Department of Physical Therapy provides the only provincial program for the education of entry-to-practice physical therapists. Through rigorous scholarly activity, high standards of
instruction and creative opportunities for learning, the Master of Physical Therapy (MPT) provides a strong foundation that supports the current and future practice of the profession. The
Department is also a research-intensive unit with award winning faculty conducting state-of-the art healthcare research. MPT is one of the leading Physical Therapy Programs in Canada. The program is fully-distributed and provides students the opportunity to study in state-of-art labs at UBC's campus in Vancouver, Surrey, Victoria, and at UNBC's campus in Prince George.
The Department of Physical Therapy's Classroom Coordinator- MPT Fraser Valley provides high-quality, daily classroom support for all of the Department's programs at the Surrey site. This role is integral to the operations and goals of the Department in its provision of excellent client service and program support in all distributed sites. The Classroom Operations Assistant will ensure that teaching and learning spaces are set-up for classes by gathering and organizing equipment, ensuring equipment is in working order, and keeping teaching spaces organized and tidy. The incumbent is required to respond on very short notice and resolve issues that arise in an efficient, calm, and customer-service oriented manner. To fulfil the operational requirements of this position, the incumbent will be required to work in-person 100% of the time at the Surrey location and start work at 7:30 am. They must be physically able to lift and move equipment such as therapy beds, clinical equipment, stacked chairs, etc.. The role also performs administrative duties such as class scheduling, room bookings, and supporting written and clinical exams.
The incumbent will also act as a liaison with MEDIT/UBC IT to ensure audio-visual equipment that facilitates learning functions correctly.

Organizational Status

This position works under the supervision of the MPT-Fraser Valley Site Manager and takes direction from the Academic Operations Manager. The position liaises with faculty, clinical faculty, external instructors, staff, students, the public, and vendors. The incumbent works closely with other university service units such as UBC IT Services, and Faculty of Medicine MedIT as appropriate.



Work PerformedSole responsibility for daily organization of teaching and learning spaces at the Fraser Valley Campus for two cohorts of students, such as: setting up spaces, tear-down and tidying, and maintenance of equipment in clinical teaching spaces. Providing instructor and student support during class time: responding to and resolving complex issues in teaching spaces that arise with little notice, assisting faculty and instructors (some of whom are unfamiliar with UBC procedures) in a prompt, helpful and courteous manner. Liaises with MEDIT/UBC IT to resolve videoconferencing issues in teaching spaces and meeting rooms. Attends all computer-based written exams to assist in troubleshooting student issues such as providing additional laptops, password/login issues, liaising with ExamSoft or MEDIT to resolve day-of technical issues. Provides site-specific support to all student exam accommodations Supports the delivery of Objective Structured Clinical Exams (OSCEs) and the annual Admissions Multi-Mini Interviews (MMIs) through set-up and take down of all equipment and station time keeping, which may require adjustments and flexibility in work hours. Performs preventative maintenance on teaching equipment and submits requests for maintenance on AV equipment. Monitors equipment stores and requests new or replacement items from appropriate manager. Maintains storage areas for teaching and exam equipment. Ensures storage areas are well organized and equipment is accessible and easily found by instructors. Receives equipment and teaching space requirements from course coordinators, faculty and external instructors and ensures those requirements are met. Liaises with Classroom Operations staff at other sites to ensure substantial equivalency in learning space set up and equipment use to ensure accreditation requirements are met. As well as to, improve processes, and continually works to increase program efficiency and client satisfaction. Prepares equipment in advance of all exams and events on site. Receives equipment and tidies up after events. Liaises with Building Operations to maintain teaching and learning spaces. Responds to room booking requests on site from within and outside the Department and coordinates them with team members across sites. Ensures bookings meet Department policy guidelines. Supports the planning, preparation and delivery of all departmental program events, such as MMIs, OSCEs, Orientation Week, Induction ceremony and graduation as needed. Provides feedback into policies and procedures to ensure safe and smooth operations of all programs and activities on site. Provides backup and overflow support to other members of the classroom support team. Performs other related duties as required.

Consequence of Error/Judgement
Errors in judgment and communication will seriously impact the reputation of the Department the Master of Physical Therapy Program. As the program relies on videoconferencing and AV technology for distributed learning at all program sites, errors or delays in response to these issues could negatively affect students, especially those at distributed sites. Repeated errors of this kind could impact the accreditation status of the distributed MPT program. As well, the program relies heavily on accurate space set up and functional equipment, room bookings, and learning management software. Errors could negatively impact students and instructors to teach and learn to the best of their abilities.

Supervision Received
This position works from general directives of the Physical Therapy Programs Manager, and under the direct supervision of the Site Operations Manager in Fraser Valley. The position will work in a team environment and liaises with faculty, clinical faculty, external instructors, staff, students, the public, and vendors. As well as working closely with UBC IT Services, and Faculty of Medicine MedIT as appropriate.



Supervision Given
This position does not supervise staff.



Minimum Qualifications

High School graduation, plus one year of post-secondary education, plus three years of related experience, or an equivalent combination of education and experience.



Preferred Qualifications
Minimum of two years related experience in educational support or the equivalent combination of education and experience. Must be able to prioritize and multi-task in an environment that is often unpredictable. Must have effective customer service, interpersonal, organizational, oral and written communication skills. High accuracy and strong attention to detail is required. Enthusiastic, responsible and culturally sensitive. The ideal candidate is able to adapt to working with the different personalities of those who work in the Department and external instructors in order to best accommodate to their needs.
Familiarity with computers, audio-visual, and medical equipment an asset.
Ability to prioritize and work effectively under pressure to meet deadlines.
Ability to communicate effectively verbally and in writing.
Ability to effectively resolve complaints in a calm, non-confrontational manner, and by exercising sound judgment.
Ability to exercise tact and discretion.
Ability to work independently on site, as well as part of a team across all locations.
Ability to analyze problems, identify key information and issues, and effectively resolve time-sensitive situations.
Knowledge and experience supporting audio-visual hardware and software procedures and practices.
First Aid/CPR certification would also be an asset.
Physical ability to perform the duties of the job. (e.g., lifting, standing, working at heights).
Previous experience working in a college or university setting.
Occasional over-time or weekend work may be required during exams.