Job Description

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That's why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As the Claims Vendor Management Consultant you will be the relationship owner and vendor expert for specific vendor categories within the department to achieve business strategies and objectives. You will ensure embedment of client experience, quality services, cost controls, compliance, contract fulfillment, and sustainability principles within the vendor management program.

How you will create impact:

Managing policies, processes, and procedures for vendor category commitments, relationship management, and metrics and analysis.

Directing consistent vendor workflows and cost control initiatives in specific vendor categories that drive the department and organizational objectives.

Overseeing contract fulfillment and participating in procurement activities and acting as the main point of contact for vendors, including vendor investigation, privacy breach, cyber and general vendor risks.

Ensuring the success of the vendor management program through conducting and communicating regular performance reviews, including measures and results, with vendors and business leaders.

Monitoring customer and competitor landscape to adjust business plans, shift priorities, and escalate resolutions.

How you will succeed:

You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.

You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.

You have strong communication skills to clearly convey messages and explore diverse points of view.

You build trusting relationships and provide guidance to support the development of colleagues.

To join our team:

You have seven years of experience in technical claims, vendor management or procurement, including experience with business system applications.

You have a post-secondary degree in Business or a related discipline.

You have working knowledge of insurance activities, legal regulations, procurement processes, and contract agreement interpretation.

Having the Fellow Chartered Insurance Professional (FCIP), Chartered Insurance Professional (CIP) or Supply Chain Management Professional (CSCMP) designation(s) is an asset.

What you need to know:

You are required to have your own vehicle, valid driver's license and insurance.

You will travel occasionally.

This role involves direct contact with clients and/or service providers in their environment.

You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate.

What's in it for you?

Training and development opportunities to grow your career with one of Canada's Best Employers.

Flexible work options and paid time off to support your personal and family needs.

A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.

Paid volunteer days to give back to your community.

A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.