Job Description

Claims Specialist
Toronto, Ontario, Calgary or Vancouver
Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement. As a Toronto-based Claims Specialist, you will play a critical role in AXA XL\'s claims for multiple lines of business, including Casualty and Professional. Expect to work closely with your manager and fellow Claims colleagues to drive files to resolution and to interact and collaborate frequently with Underwriting teams. Together, you will be tasked with achieving the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively.
DISCOVER your opportunity

• Providing thoughtful and comprehensive coverage analysis on all new matters and acting as a resource to our underwriting team for wording and account reviews.

• Providing timely direction to independent adjusters in the investigation of claims for certain lines of business. Collaborating and building consensus with policy co-subscribers as appropriate.

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  Utilizing experience and information obtained to evaluate financial exposures. Negotiating appropriate and timely resolutions on assigned claims across multiple jurisdictions.

• Partnering with internal and external counsel in setting and pursuing effective and cost-efficient litigation strategies for claims in litigation. Active participation in mediations and settlement conferences as appropriate.

• Coordinating and managing communication with internal and external stakeholders (e.g., Underwriting, brokers, reinsurers, external vendors, etc.) to ensure the highest level of customer service. Participation in new account and renewal meetings as required.

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  Consulting with and reporting to Claims Management and Claims Legal, as warranted, on large losses and contentious coverage matters. Ensuring all steps are taken to achieve the best outcome.

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  Maintaining file notes, preparing internal reporting, timely reserving, issuing payments, and setting of electronic file diary are in accordance with best practices guidelines.

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  Identifying, monitoring, and reporting on emerging trends within the insurance industry and legislative changes.

You will report to Bradley Thorn, Claims Manager \xe2\x80\x93 Professional Canada. SHARE your talent We\xe2\x80\x99re looking for someone who has these abilities and skills:

• Moderate experience handling litigation claims for Casualty and/or Professional lines of business.
• Comprehensive knowledge of typical Commercial General Liability (CGL) and Errors and Omission (E&O) policy wordings.
• Bachelor\xe2\x80\x99s degree or comparable degree.
• Obtained or working toward Chartered Insurance Professional (CIP) or Canadian Risk Management (CRM) designation preferred.
• Superior customer service oriented
• Strong written and verbal communication skills.
• Well-organized; ability to effectively prioritize and juggle multiple responsibilities.
• Very collaborative and works well in a team environment.
• Proficiency in Microsoft Office applications

FIND your future AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don\xe2\x80\x99t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
Inclusion & Diversity AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That\xe2\x80\x99s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It\xe2\x80\x99s about helping one another \xe2\x80\x94 and our business \xe2\x80\x94 to move forward and succeed.

• 
  Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.
Corporate Responsibility
At AXA XL our approach to corporate responsibility (CR) is the same as our approach to business; constantly seeking to provide innovative solutions to the world\xe2\x80\x99s most complex problems. From offering our expertise, products and services to help build more resilient communities, to advancing understanding and response to climate change, our strategy \xe2\x80\x93 Our Impact. Our Future. \xe2\x80\x93 aligns key issues that are pertinent to our business \xe2\x80\x93 climate, water and financial resilience - and contributes to AXA Group\xe2\x80\x99s purpose to \xe2\x80\x9cAct for human progress by protecting what matters.\xe2\x80\x9d.

• Climate: We\xe2\x80\x99re reducing our carbon footprint, protecting ecosystems and exploring how our business can help build a better world.
• Water: We\xe2\x80\x99re developing water resilience where it is \xe2\x80\x94 and will be \xe2\x80\x94 needed most.
• Financial resilience: We\xe2\x80\x99re helping create opportunities for the unemployed and underemployed, so they can be better prepared for unexpected changes.
• Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as our \xe2\x80\x9cHearts in Action\xe2\x80\x9d programs.

For more information, please see the Corporate Responsibility section on our website.