Job Description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values \xe2\x80\x93 Care, Commitment, Community, and Confidence.

We have an excellent opportunity in our Global Corporate & Specialty (GCS) Claims team. We are looking for a Senior Claims Specialist to investigate, evaluate and settle complex PD liability files along with some BI, Commercial General Liability Casualty and possibly some E&O, D&O and US claims with claimants or their representatives

Come join our team!

What you\xe2\x80\x99ll do:

• 
  Support GCS Value Proposition every day and with every interaction by providing excellent customer and stakeholder communication on claim matters
• 
  Provide superior customer service to our clients and partners
• 
  Ability to handle a varied pending, including files in both pre-litigation and litigation as well as out-of-province claims.
• 
  High level of comfort dealing directly with key clients and broker on all claim related issues and other assistance as required
• 
  Interpret and confirm insurance coverage using background knowledge of relevant case law combined with a thorough understanding of policy wordings
• 
  Ensure file reserves are set on a timely and accurate basis, in line with company protocols
• 
  Maintain control over expenses through pro-active handling techniques
• 
  Review and analyse Third Party Adjuster other external reports to ensure proper disposition of claims with view to manage costs and provide exceptional customer service;
• 
  Provide instructions to vendors and TPA\xe2\x80\x99s to adjust claims;
• 
  Ensure vendors and TPA\xe2\x80\x99s adhere to company policies and procedures;
• 
  Understand and adhere to Aviva\xe2\x80\x99s claim procedures and guidelines
• 
  Ability to communicate and work well with other departments within Aviva
• 
  Expert understanding of the claims experience while understanding the technical strategic direction for the claims file
• 
  Look for new and incremental ways to improve things every day for the customer
• 
  Clear understanding of financial elements of our claims function to ensure we remain financially strong and deliver year on year improvement in our business performance
• 
  Maintain the accuracy and integrity of the financial information captured in Aviva systems
• 
  Develop an appreciation for the insured\xe2\x80\x99s business/ business model in order to provide best in class customer service
• 
  Identify and report on any suspicions of fraud or financial irregularities in line with existing Aviva procedures
• 
  Identify opportunities to improve the customer journey, the claims handling processes and financial outcomes for our business

What you\xe2\x80\x99ll bring:

• 
  CIP or FCIP Industry designation preferred
• 
  University Degree or College Diploma or equivalent Casualty technical work experience
• 
  7 + years previous claims experience;
• 
  5 + years of Commercial Claims; with a strong knowledge of more complex Casualty PD liability claims
• 
  Exposure to US claims/ E&O/ D&0 claims an asset
• 
  Technical competence in Commercial insurance
• 
  Excellent verbal and written communication skills
• 
  Computer proficiency; Excel, Word, PowerPoint, Outlook, ClaimCenter
• 
  Sound decision making and problem solving skills

What you\xe2\x80\x99ll get:

• 
  Compelling rewards package including base salary, eligibility for annual bonus, paid vacation, retirement savings, share plan, health benefits, personal wellness account, and 3 paid volunteer days per year.
• 
  Our vacation package starts at 4 weeks !
• 
  Outstanding Career Development
• 
  Paid professional development education (Controlled Insurance Program designation)
• 
  Corporate wellness programs to support our employees\xe2\x80\x99 physical and mental health

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.