Job Description

Hamilton, Bermuda

\xe2\x80\x9cOur Bermuda Insurance Claims Team is a valued partner of AXA XL and its clients. We support key stakeholders by collaborating throughout the platform and creating space for effective colleague engagement. Our success is attributed to a team of individuals who embrace authenticity, inclusivity, and diversity of thought.\xe2\x80\x9d

Our professional liability claims handlers are tasked with resolving and settling claims proactively in order to achieve positive outcomes.

As a Senior Claims Specialist, in the Bermuda Professional Lines claims team, you will play a critical role in managing and resolving claims under various primary and excess professional liability policies, which include Directors & Officers (\xe2\x80\x9cD&O\xe2\x80\x9d); Errors & Omissions (\xe2\x80\x9cE&O\xe2\x80\x9d); Cyber Liability (\xe2\x80\x9cCyber\xe2\x80\x9d); Employment Practices Liability (\xe2\x80\x9cEPL\xe2\x80\x9d); and Wage and Hour (\xe2\x80\x9cW&H\xe2\x80\x9d). You will collaborate with your manager and claims management to bring claims to resolution. You will interact and collaborate with practice leaders, our professional lines underwriters, actuaries, reinsurers, ceded reinsurance department, brokers, and clients on assigned accounts, taking ownership of critical issues relating to claims management.

DISCOVER your opportunity

What will your essential responsibilities include?

\xc2\xb7 Proactively manage assigned claims across multiple lines of business, including initial analysis, drafting of appropriate coverage response and implementation of resolution strategy.

\xc2\xb7 Actively support and operate with a prominent level of collaboration with key stakeholders (internal/external) and claims management to achieve the best outcome for the client and AXA XL. This to include communications with internal colleagues (e.g., underwriting, actuarial, ceded reinsurance, finance, legal and other business partners) and key external stakeholders (e.g., clients, brokers, reinsurers etc.).

\xc2\xb7 Partnering with claims management in effective and cost-efficient management of counsel in the handling of large and/or complex claims consistent with AXA XL litigation management best practices. This will include internal reporting to support best practices and reserving guidelines.

\xc2\xb7 Managing coverage disputes, including mediation and arbitration.

\xc2\xb7 Maintain accurate and current documentation on claim files, ensuring adherence to the Claims Handling Principles and other protocols.

\xc2\xb7 Identify, monitor, and report on emerging risks and trends.

\xc2\xb7 Assist underwriting with policy review, help coordinate lessons learned, and identify trends that will improve risk assessment and underwriting processes.

\xc2\xb7 Partnering with Distribution and Underwriting to ensure a holistic and structured approach to Client Engagement.

\xc2\xb7 Assist with the training and development of claims staff.

You will report to VP, Head of Professional Lines Claims, Bermuda.

Qualifications

SHARE your talent

We\xe2\x80\x99re looking for someone who has these abilities and skills:

Required Skills and Abilities:

\xc2\xb7 Bachelor\xe2\x80\x99s degree from an accredited college/university; law degree preferred.

\xc2\xb7 Minimum 5 years of law and/or insurance experience preferably with a working knowledge in professional liability.

\xc2\xb7 Ability to timely manage assigned claims across multiple lines of the professional liability business. Approach tasks proactively and prioritize multiple workstreams, while maintaining quality.

\xc2\xb7 Robust analytical and technical skills to manage complex and difficult claims. Sound judgment skills. The ability to interpret legal contracts is necessary.

\xc2\xb7 Ability to collaborate with claims management on large and complex losses. Ability to develop and maintain productive working relationships with all colleagues, including insureds, brokers, claim handlers, underwriters, and legal counsel. Willingness to seek input from others, as needed, to achieve the best result possible for the client and AXA XL.

\xc2\xb7 Excellent verbal and written communication, presentation, negotiation and influencing skills. Ability to communicate effectively with internal and external stakeholders to ensure the highest level of customer service.

\xc2\xb7 Handle responsibilities with integrity and to the highest standards of professionalism.

\xc2\xb7 Eager to learn and ability to focus on continuously improving technical skills and AXA XL claims capabilities.

\xc2\xb7 Focus on the claims value proposition at all points in the claims experience, delivering on our promise to our clients.

Desired Skills and Abilities:

\xc2\xb7 Outstanding data and analytics skills will be an asset. Proficiency in advanced Microsoft suite products desirable.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don\xe2\x80\x99t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business \xe2\x88\x92 property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That\xe2\x80\x99s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It\xe2\x80\x99s about helping one another \xe2\x80\x94 and our business \xe2\x80\x94 to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at . AXA XL is an Equal Opportunity Employer.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called \xe2\x80\x9cRoots of resilience,\xe2\x80\x9d focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society \xe2\x80\x93 are essential to our future. We\xe2\x80\x99re committed to protecting and restoring nature \xe2\x80\x93 from mangrove forests to the bees in our backyard \xe2\x80\x93 by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We\'re building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We\xe2\x80\x99re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL\xe2\x80\x99s \xe2\x80\x9cHearts in Action\xe2\x80\x9d programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day \xe2\x80\x93 the Global Day of Giving.

For more information, please see .

AXA