Job Description

Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

As a Toronto-based Long-Haul Trucking Claims Specialist, you will play a critical role in AXA XL's claims for the Commercial Auto team. Expect to work closely with your manager and fellow Claims colleagues to drive files to resolution and to interact and collaborate frequently with Underwriting teams. Together, you will be tasked with achieving the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively.

Responsibilities include:

• Handle moderate to complex Commercial Auto Physical Damage Claims and Third-Party Property damage claims including Long-Haul Trucking and Cargo, Fleet and Non-Owned Auto policies.
• Assessing coverage and preparing relevant correspondence to communicate to brokers and insureds when applicable.
• Providing instructions and hold accountable independent adjusters and TPA's as required.
• Evaluate liability exposure along with salvage and subrogation potential.
• Experience in loss transfer and accident benefits.
• Maintaining file notes, preparing internal reporting, timely reserving, issuing payments, and setting of electronic file diary in accordance with best practices guidelines
• Coordinating and managing communication with internal and external stakeholders (e.g., Underwriting, brokers, reinsurers, external vendors, etc.) to ensure the highest level of customer service. Participation in new account and renewal meetings may be required.
• Consulting with Claims Management, as warranted, on Large Losses and ensuring all steps are taken to achieve the best outcome.
• Identifying, monitoring and reporting on emerging trends in the insurance industry and legislative changes.

Qualifications

We're looking for someone who has these abilities and skills:

Qualifications:

• Minimum 5-10+ years of experience in handling Long-Haul Trucking and Commercial Auto Physical Damage (APD) claims.
• Thorough knowledge of Statutory Automobile Policies across all Canadian jurisdictions.
• Bachelor's degree or comparable degree.
• Obtained or working toward Chartered Insurance Professional (CIP) or Canadian Risk Management (CRM) designation preferred.
• Superior customer service oriented.
• Strong written and verbal communication skills.
• Well-organized; ability to effectively prioritize and juggle multiple responsibilities.
• Very collaborative and works well in a team environment.
• Proficiency in Microsoft Office applications

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business - property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at

Inclusion & Diversity

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It's about helping one another -- and our business -- to move forward and succeed.

Our enterprise I&D mission is to become the most inspiring company to work for. We're achieving this through our three areas of focus:

• Drive an Inclusive Culture--create a global workplace that works for everyone, with a culture that values all individuals, backgrounds and ideas, and where every colleague feels safe, valued and respected.
• Diversify Our Workforce--increase the representation of women in leadership, achieving 50% by 2023, and focus on underrepresented populations by region, positioning AXA XL as an employer of choice for all talent.
• Support Our Marketplace & Communities--support our communities and visibly and thoughtfully champion equity around the globe.

Learn more at . AXA XL is an Equal Opportunity Employer.

Corporate Responsibility

At AXA XL our approach to corporate responsibility (CR) is the same as our approach to business; constantly seeking to provide innovative solutions to the world's most complex problems. From offering our expertise, products and services to help build more resilient communities, to advancing understanding and response to climate change, our strategy - Our Impact. Our Future. - aligns key issues that are pertinent to our business - climate, water and financial resilience - and contributes to AXA Group's purpose to "Act for human progress by protecting what matters."

Climate: We're reducing our carbon footprint, protecting ecosystems and exploring how our business can help build a better world.

• Water: We're developing water resilience where it is -- and will be -- needed most.
• Financial resilience: We're helping create opportunities for the unemployed and underemployed, so they can be better prepared for unexpected changes.
• Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as our "Hearts in Action" programs.

For more information, please see the on our website.