Job Description

Claims Specialist - Design Professional

Toronto, Ontario I Canada

DISCOVER your opportunity

Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

As a Claims Specialist-Design Professional, you will play a critical role in AXA XL\'s claims for the Design Professional team. Expect to work closely with your manager and fellow Claims colleagues to drive files to resolution and to interact and collaborate frequently with Underwriting team. Together, you will be tasked with achieving the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively.

What will your essential responsibilities include?

\xc2\xb7 Providing thoughtful and comprehensive coverage analysis on all new matters and acting as a resource to our underwriting team for wording and account reviews.

\xc2\xb7 Utilizing experience and information obtained to evaluate financial exposures. Negotiating appropriate and timely resolutions on assigned claims across multiple jurisdictions.

\xc2\xb7 Partnering with internal and external counsel in setting and pursuing effective and cost-efficient litigation strategies for claims in litigation. Active participation in mediations and settlement conferences as appropriate.

\xc2\xb7 Coordinating and managing communication with internal and external stakeholders (e.g., Underwriting, brokers, reinsurers, external vendors, etc.) while ensuring the highest level of customer service.

\xc2\xb7 Consulting with and reporting to Claims Management and Claims Legal, as warranted, on large losses and contentious coverage matters. Ensuring all steps are taken to achieve the best outcome.

\xc2\xb7 Maintaining file notes, preparing internal reporting, timely reserving, issuing payments, and setting of electronic file diary are in accordance with best practices guidelines.

\xc2\xb7 Identifying, monitoring, and reporting on emerging trends within the insurance industry and legislative changes.

\xc2\xb7 Active participation in new account and renewal meetings as required.

\xc2\xb7 Taking an active role in the development of educational material and risk management initiatives for policyholders and agents. Facilitating the delivery of this material through public speaking engagements and individual consultation.

You will report to Bradley Thorn, Claims Manager \xe2\x80\x93 Professional Canada.

Qualifications

SHARE your talent

We\xe2\x80\x99re looking for someone who has these abilities and skills:

Qualifications:

\xc2\xb7 Extensive experience in handling litigation claims for Professional lines of business.

\xc2\xb7 Bachelor\xe2\x80\x99s degree or comparable degree. MBA preferred. LLB preferred

\xc2\xb7 Obtained or working toward Chartered Insurance Professional (CIP) or Canadian Risk Management (CRM) designation preferred.

\xc2\xb7 Impeccable ethical reputation and an unwavering dedication to collaboration with clients, brokers, internal teams, and vendors; evidencing professionalism and diplomacy in all situations.

\xc2\xb7 Superior verbal and written communication, collaboration, presentation and influencing skills with the established ability to communicate effectively with all internal and external stakeholders

\xc2\xb7 Robust analytical and organizational skills, with the proven ability to work independently while demonstrating initiative toward continuous improvement.

\xc2\xb7 Proficiency in Microsoft Office applications, particularly TEAMs, Outlook, Excel, and Word.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don\xe2\x80\x99t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business \xe2\x88\x92 property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That\xe2\x80\x99s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It\xe2\x80\x99s about helping one another \xe2\x80\x94 and our business \xe2\x80\x94 to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe

• Robust support for Flexible Working Arrangements

• Enhanced family friendly leave benefits

• Named to the Diversity Best Practices Index

• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called \xe2\x80\x9cRoots of resilience,\xe2\x80\x9d focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society \xe2\x80\x93 are essential to our future. We\xe2\x80\x99re committed to protecting and restoring nature \xe2\x80\x93 from mangrove forests to the bees in our backyard \xe2\x80\x93 by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.

• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We\'re building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.

• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We\xe2\x80\x99re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.

• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL\xe2\x80\x99s \xe2\x80\x9cHearts in Action\xe2\x80\x9d programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day \xe2\x80\x93 the Global Day of Giving.

For more information, please see .

AXA