Job Description

Claims Specialist \xe2\x80\x93 Casualty Claims

Toronto, Ontario - HYBRID

Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

As a Toronto-based Claims Specialist- Casualty, you will play a critical role in AXA XL\'s claims for the Casualty team. Expect to work closely with your manager and fellow Claims colleagues to drive files to resolution and to interact and collaborate frequently with Underwriting teams. Together, you will be tasked with achieving the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively.

DISCOVER your opportunity

What will your essential responsibilities include?

\xc2\xb7 Assessing coverage and preparing relevant correspondence to communicate to brokers and insured when applicable.

\xc2\xb7 Providing directions to independent adjusters in investigating claims.

\xc2\xb7 Evaluating and negotiating timely resolutions on assigned claims across multiple jurisdictions.

\xc2\xb7 Partnering with internal and external counsel in setting and pursuing effective and cost-efficient litigation strategies for claims in litigation.

\xc2\xb7 Coordinating and managing communication with internal and external stakeholders (e.g., Underwriting, brokers, reinsurers, external vendors, etc.) to ensure the highest level of customer service. Participation in new account and renewal meetings may be required.

\xc2\xb7 Consulting with Claims management and Claims Legal, as warranted, on Large Losses and ensuring all steps are taken to achieve the best outcome.

\xc2\xb7 Maintaining file notes, preparing internal reporting, timely reserving, issuing payments, and setting of electronic file diary are in accordance with best practices guidelines.

\xc2\xb7 Identifying, monitoring and reporting on emerging trends in the insurance industry and legislative changes.

You will report to Samantha Greenwood, Manager - Casualty

Qualifications

SHARE your talent

We\xe2\x80\x99re looking for someone who has these abilities and skills:

Required Skills and Abilities:

\xc2\xb7 Intermediate level experience in a Bodily Injury/Casualty and Litigation claims handling role.

\xc2\xb7 Experience with managing both Commercial General Liability (CGL) and Auto Bodily Injury claims.

\xc2\xb7 Bachelor\xe2\x80\x99s degree or comparable degree.

\xc2\xb7 Obtained or working toward Chartered Insurance Professional (CIP) or Canadian Risk Management (CRM) designation preferred.

\xc2\xb7 Superior customer service oriented

\xc2\xb7 Effective written and verbal communication skills.

\xc2\xb7 Well-organized; ability to effectively prioritize and juggle multiple responsibilities.

\xc2\xb7 Very collaborative and works well in a team environment.

\xc2\xb7 Proficiency in Microsoft Office applications

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don\xe2\x80\x99t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business \xe2\x88\x92 property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That\xe2\x80\x99s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It\xe2\x80\x99s about helping one another \xe2\x80\x94 and our business \xe2\x80\x94 to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at . AXA XL is an Equal Opportunity Employer.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called \xe2\x80\x9cRoots of resilience\xe2\x80\x9d, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society \xe2\x80\x93 are essential to our future. We\xe2\x80\x99re committed to protecting and restoring nature \xe2\x80\x93 from mangrove forests to the bees in our backyard \xe2\x80\x93 by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We\'re building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We\xe2\x80\x99re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL\xe2\x80\x99s \xe2\x80\x9cHearts in Action\xe2\x80\x9d programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day \xe2\x80\x93 the Global Day of Giving.

For more information, please see axaxl.com/sustainability

AXA