Job Description

From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you'll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.

In return, we'll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts - the best the industry has to offer. You'll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

About the role

We're looking for a Claims Representative I to join our growing team!

What you'll do here:

• Provide a superior quality of customer service to external and internal customers, through proactive contact with the customer during the claims process.
• Analyze the information gathered, interpret insurance policy wordings, determine coverage, and assess damage.
• Investigate auto claims in a timely manner through communication with the customer, vendors, experts, appraisers and any other related parties.
• Document the claims file by obtaining appropriate reports and statements from customers, appraisers, third party adjusters, claimants, witnesses, police, and any other pertinent experts to determine coverage within established authority limits, negotiate with customers to settle claims.
• Work diligently to maintain a standard of quality and meet departmental and corporate goals and targets.

What you bring to the table:

• University degree or college diploma preferred and/or equivalent business experience
• Chartered Insurance Professional (CIP) designation complete or in progress
• Prior claims adjusting experience considered an asset
• Exceptional problem solving, analytical and time management skills
• Bilingualism (English and French), is considered a strong asset
• Experience with in/out bound queue environment
• Ability to acquire a provincial auto adjustor license for Nova Scotia, New Brunswick, Prince Edward Island, and Newfoundland and Labrador

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact, belairdirect, or Johnson Insurance, please apply for this role on Contact People.