Job Description

Date: Jan 30, 2023 Location: Edmonton, AB, CA, T6E-6A8 Calgary, AB, CA, T2R-0E4 Grande Prairie, AB, CA, T8V-7X6 Red Deer, AB, CA, T4R-1M9 Lloydminster, AB, CA, T9V-3M7 Lethbridge, AB, CA, T1H-3R7 Company: Wawanesa Insurance

We\xe2\x80\x99re proud to give our employees the flexibility to choose how and where they want to work. In this role, you can decide whether your preference is to work from home (remote), work from the office or a hybrid of time spent at both. You may work from any of the following locations: British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland & Labrador and/or the Yukon.
The Wawanesa Mutual Insurance Company, founded in 1896, is Canada\xe2\x80\x99s largest mutual insurer, with $3.9 billion in annual revenue and assets of $10.5 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Western Canada. With more than 5,700 employees, Wawanesa proudly serves more than two million policyholders in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

The Inside Claims Representative I contributes to Wawanesa\xe2\x80\x99s goal of delivering an exceptional and consistent claims experience through the fair and equitable adjustment of small to moderate auto and/or property claims by means of telephone and written correspondence.
Job Responsibilities

• Provide exceptional customer service
• Adjust claims from inception to completion in a proactive manner
• Interpret policy wordings, determine policy coverage and ensure appropriate reserving
• Work in partnership with other claims staff in both an individual and team-oriented capacity
• Evaluate relevant information from sources such as appraisers, third party adjusters, contractors and repair facilities in order to quantify losses
• Negotiate and convey claim settlements within authority limits
• Communicate claim decisions promptly and effectively, while delivering an exceptional customer experience
• Demonstrate strong organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner
• Maintain accurate records based on company standards and policies within the claims system
• Perform other duties as assigned

Qualifications

• Enrollment in University/College program
• Excellent customer service skills including empathy and concern for our customers
• Excellent communication skills, both written and oral
• Excellent investigative and analytical skills
• Strong problem solving and critical thinking skills. Ability to draw valid conclusions and effectively communicate them.
• Strong teamwork skills with the ability to collaborate with others
• Proficient in time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
• Detail oriented with a critical degree of accuracy regarding data entry
• Experience utilizing computer technology such as Microsoft suite, web-enabled applications, and database software
• Excellent negotiation skills

Wawanesa is proud to be one of Manitoba\'s Top Employers for 2022 recognizing that we are an exceptional place to work!
We provide our students with a respectful, challenging, and rewarding work environment. As the students are immersed into our collaborative culture and teams, they will learn and develop the skills and practices that will enable them to excel in their industry and their careers.

Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual\xe2\x80\x99s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence, jobs@wawanesa.com.

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.

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