Job Description

We offer more than a job, we offer a career!

• We support our employees to shape their career by encouraging continuing education and investing in training and development.
• We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
• We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
• We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
• We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
• We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Claims Manager to join our team in our Montreal office! As a Claims manager, you will be responsible to report to the Vice President, Claims \xe2\x80\x93 Eastern Region and work closely with lawyers, underwriters and adjusters to conduct analysis of claims and coverage and recommend solutions to coverage issues. You will also oversee a team of 18 claims specialists and manage the day-to day operations of one of the largest commercial insurance claims departments in Quebec. If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!
Your day as a Claims Manager

• Conduct analysis of claims and coverage and recommend solutions to coverage issues.
• Provide technical expertise to internal and external clients regarding claims coverage.
• Negotiate payments and reimbursements with the insurers on the client\xe2\x80\x99s behalf.
• Update the client on the status of the claim as required.
• Ensure that the Client Executive is up to date on the current claims status of the account.
• Enter and maintain current and accurate information in EPIC.
• Maintain current and accurate files and documentation for each claim.
• Build and maintain excellent working relationships with adjusters, insurers and related trades and suppliers.
• Identify any client or system issues that may arise to the appropriate individuals.
• Comply with all corporate policies and procedures.
• Develop claims management reports and distribute reports to management and/or clients as required.
• Develop and distribute claim notification reports identifying major losses, trends or frequency for management and/or clients.
• Mentor and support the Claims team with problem files and difficult situations.
• Participate in presentations to clients and prospective clients and/or Associations.

Our ideal candidate

• 5 to 7 years of relevant experience in claims handling.
• Strong insurance background and excellent knowledge of coverages.
• Customer focused and service oriented.
• Attention to detail and precise.
• Strong analytical, problem solving and communication skills.
• Effective time management and organizational skills.
• Ability to work well independently and as part of a team.
• Good command of the Microsoft Office Suite (Word, Excel, \xe2\x80\xa6)
• A legal background is an asset

Who we are. Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1000 professionals located in 24 offices across the country. Our employees have free rein to demonstrate their creativity, leadership and entrepreneurial skills since we believe in each one of them. BFL CANADA is a founding Partner of Lockton Global LLP, a partnership of independent insurance brokers who provide Risk Management, Insurance and Benefits Consulting services in over 140 countries around the world.
More about us Our BFL CANADA Montreal office is located in beautiful downtown. Easily accessible by public transit, our office is close to a plethora of top-notch restaurants, ideal for enjoyable lunches or drinks after work. Let us stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities. Visit our website to learn more about us: bflcanada.ca/ BFL CANADA is an equal opportunity employer. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.