Job Description

: Position Title: Change Manager
Est. Start Date: June 17 2024
End Date: June 17 2025
Length of Contract: 12 months
Possibility of Extension?: yes
Possibility of Full Time Employment?: No
Physical Working Location (required): First Canadian Place office twice a week, remaining days are remote
Is this role remote?: Hybrid
Hours of Operation: 8:30am - 5:00pm (exact timeframe can be flexible)
Line of Business: FinanceThe bank is seeking a Change Manager on a large enterprise wide transformational program. The Change Manager will act as a People and Deployment Readiness Workstream lead - overseeing and integrating the efforts of change management, training, customer experience, marketing and front line delivery. We are looking for a strong background in strategizing and implementing change plans in data/technology/agile projects. Change Manager will need to develop the integrated change management strategy and execute that strategy. This includes, but is not limited to: stakeholder assessments, communication plan, leadership alignment plan, readiness and sustainment plan, and change metrics. The role will also call for tactical execution of the plans developed (i.e. writing and/or providing input or oversight to others for communication development, building presentations, facilitating meetings, etc.) The ideal candidate must have a robust data background and be proficient in the following areas:
Responsibilities:

• Issuing project communications and creating engaging PPT decks.
• Conducting thorough stakeholder impact assessments
• Creating comprehensive change management strategy roadmaps and timelines
• Managing and facilitating training sessions for project stakeholders.
• Experience in business process documentation and technical writing is highly desirable.
• Creating transition and sustainment plans to support project closure.
• Lead People and Deployment Readiness Workstream including integrating the efforts of change management training, customer experience, marketing and front line delivery
• Background in project management is an asset (similar skills required)
• Apply a structured change management approach and methodology for the changes impacting employees and customers
• Develop a change management strategy based on assessment of the change
• Develop a set of actionable and targeted change management plans - including stakeholder assessments, communication plan, leadership alignment plan, readiness and sustainment plan, and change metrics
• Execute on the tactical details of each plan
• Support the communication, training and engagement efforts of employee-facing managers and business leaders
• Be an active and visible coach to executive leaders who are change sponsors
• Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns
• Create and manage measurement systems to track adoption, utilization and proficiency of individual changes.
• Create and enable reinforcement mechanisms and celebrations of success
• Work with project managers and teams to integrate change management activities into the overall project plan

Requirements:

• Bachelor\'s degree required
• Familiarity with the Change Management methods, approaches, tools
• Exceptional communication skills - both written and verbal
• Excellent active listening skills
• Problem solving and root cause identification skills
• Must be a team player and able to work with and through others
• Ability to influence others and move toward a common vision or goal
• Proficient in Client Office suite: PowerPoint, Excel, Word
• Manage multiple and diverse stakeholders with varying needs
• Establish and manage communications processes, protocols and plans
• Create communications pieces for diverse audiences in multiple ways
• Able to resolve complex issues and conflicting interests with diplomacy and recognize when issues need escalating
• Operate under intense pressure

Nice to Haves:

• Certification in Change Management methodology
• Familiarity with Project Management approaches, tools and phases of the project lifecycle

Skills:
1. Minimum of 5 to 7 years of dedicated Change Management experience. This is a large scale business transformation project that will affect employees and customers.
2. Candidate must demonstrate experience in not only strategic vision, but also following through on that vision to completion - the role will entail both strategic and tactical efforts.
3. Candidate must demonstrate experience leading teams and/or workstreams.
Reason for Request:

Artech Information Systems