Job Description

Change Analyst

ABOUT AGLC
Alberta Gaming, Liquor & Cannabis (AGLC) is a dynamic organization leading Alberta's gaming, liquor and cannabis industries. Our team of high performers is driven to provide our customers with outstanding service and Albertans with choices they can trust.

ABOUT INFORMATION TECHNOLOGIES

IT proudly provides the computer systems, security, IT services and governance that support AGLC's businesses, including the operation & support of mission critical gaming, liquor and corporate systems running on a variety of computing platforms. IT ensures the stability and performance of a Local/Wide Area Network, which supports over 1,200 gaming locations and more than 2,000 computers/tablets, 150 physical and 2,000 virtual servers distributed across six corporate offices, casinos, RECs and bingo halls. IT provides leadership in the use of information technology, data and systems to help the AGLC achieve business goals and objectives.

ABOUT THE POSITION

Change Analyst
Job Req: 1574
Location: St. Albert Office
Division/Branch: Information Technology / IT Business Services
Classification: Information Officer 4 (044)
Status: Union
Employment Status: Permanent Full Time
Salary: $73,171.35 - $95,912.28
Closing Date: November 24, 2022

JOB SUMMARY

Are you ready for a new challenge and the next step in your career? Is adult education your life purpose and technology training your passion? We may have the perfect opportunity for you! The Information Technology Business Services Branch is looking for a passionate, innovative, and ambitious technical professional to join the Organizational Change Management team in a lead technology trainer capacity - focused on end user learning experiences.

As a member of our corporate project delivery team, the Change Analyst (our AGLC Technology Trainer) drives the success of largescale IT transformational journeys, and is responsible to foster a culture of learning, grow stakeholder (technical) skillsets to align with AGLC's strategic business plan; technology modernization and digital fluency. Your mission is to ensure that all AGLC stakeholders adopt and proficiently use new technology in their interactions and day-to-day operations.

Your days will be filled with meaningful work: assess learning needs and knowledge gaps for our stakeholders, define the training strategy, develop the training plan and stakeholder learning objectives. It won't stop there! Your creativity will flow as you conceptualize, design, develop and deliver highly interactive technical training programs and learning solutions. You'll come alive when you deliver your customized training programs, meeting the needs of varying (technical) skillsets of our learning audience, whether it be in a classroom and e-Learning blended learning environment.

You'll report to the Manager of the Organizational Change Management Team and will support day to day operational requirements. In addition, you'll be an active contributor to all AGLC corporate projects, strategically weaving yourself in and out at different phases of the project delivery lifecycle. You'll partner with Project Managers, Business Analysts, Change Advisors, Technical Writers, I.T and Business Subject Matter Experts, as well as our external project vendors.

This role is a telecommuting role (work from home), and you will be expected to provide seamless service in both a face to face and online environment. Most training programs will be hosted in the St. Albert Office, and this role may require you to travel up to 10% within the province of Alberta.

To be successful in this role, you are end user focused and results driven. You will need strong organizational and facilitation skills and can multi-task and self-manage time without losing attention to detail. You will demonstrate familiarity with desktop publishing software, exceptional organization and analytical skills, outstanding interpersonal and relationship-building skills, and a strong commitment to enhancing the client learning experience.

SKILLS/ABILITIES

• Minimum 4 years-experience delivering adult education, focused on technical training programs, in a fast-paced environment plus a related degree. This includes demonstrated experience in facilitation, design, development, and delivery of technical learning solutions in a blended (classroom and eLearning) learning environment.
• Equivalent combination of education and experience will be considered.

The following knowledge and experience will be considered an asset:

• Certification in any of the following is considered an asset: adult education, curriculum development, instructional design, content authoring software, Microsoft Certification, Business Analysis, Project Management.
• Certified in Change Management through Prosci, or equivalent is an asset.
• Experience with implementing on premise and cloud-based training systems, information technologies and other technical training is also required.

NOTE:

• To be eligible to work for AGLC, you must be a Canadian citizen, permanent resident or eligible to work in Canada.
• While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.
• As a condition of employment, you will be required to obtain a satisfactory security clearance and clean drivers abstract (if necessary) prior to employment.
• An equivalent combination of education and experience may be considered. Candidates with lesser qualifications may be considered at a lower classification and salary. This recruitment may be used to fill future vacancies.
• AGLC is committed to creating a diverse environment and is proud to be an equal opportunity employer.
• In order to comply with COVID Provincial Restrictions and to keep our employees, their families, and the public safe and healthy, AGLC requires all employees to be vaccinated or request an accommodation because they are unable to be vaccinated based on a protected ground.