Job Description

Job ID: 218292
Store Name/Number: ON-Bayshore (0552)
Address: 100 Bayshore Drive, Ottawa, ON K2B 8C1, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular

The Cash Wrap Coordinator ensures the cash wrap team is exceeding the clients' expectations through consistent coaching, all while maintaining smooth functioning of all operational procedures. The Cash Wrap Coordinator will serve as Cash Wrap Director-in-Charge (CWD) and guarantee that the clients' last impression is a memorable experience.

Duties and Responsibilities

• Supervise, train and coach cashiers to develop their client service and POS skills.
• Coach cashiers to achieve goal in all metrics as they relate to our CLI performance: overall checkout experience, wait time, sampling, Beauty Insider appreciation and client appreciation.
• Act as a line jester when long lines form.
• Recognize and celebrate any positive performance of the cashiers.
• Communicate any unsatisfactory performance and policy violations to leadership team in a consistent fashion.
• Maintain cash wrap P.R.I.D.E. visual standards, which includes Beauty to Go.
• Be an expert on all cashier functions:

• Opening and closing procedures
• Cashier Audits
• Returns and exchanges
• Price adjustments
• Post voids
• Employee transactions
• Update and maintain the POS manual
• Ensure compliance with Sephora's cash handling and shortage prevention procedures Ensure that all cash handling processes such as change orders are maintained

Qualifications & Requirements

• Demonstrate high energy
• Strong coaching skills
• Client service driven.
• Strong organizational skills.
• Demonstrate initiative.
• Adaptable and flexible.

COMPANY OVERVIEW
Owned by LVMH Moet Hennessy Louis Vuitton, the world's leading luxury goods group, Sephora is highly regarded as a beauty trailblazer, thanks to its unparalleled assortment of prestige products, unbiased service from experts, interactive shopping environment, and innovation.

Sephora stores - Sephora operates approximately 1,900 stores in 29 countries worldwide, with an expanding base of over 360 stores across North America. Sephora opened its first U.S. store in New York in 1998, its first Canadian store in Toronto in 2004. Sephora's North American headquarters is located in San Francisco, with corporate offices in New York, Montreal and Toronto.
Sephora.com - Launched in the U.S. in 1999 and Canada in 2003, the foremost beauty site on the Internet is also Sephora's largest North American store in terms of sales and selection of products and brands.