Job Description

Description
We are currently hiring for a call taker/dispatch support in Brampton
Keys to positions:
1. 2+ years of experience in an operations role within transportation industry: Customer Service, Dispatch Coordinator, Appointment Clerk
2. Strong Data Entry skills - 80% of job is entering loads into the system (Inhouse and will teach) for the Dispatch Team to assign loads/Drivers
3. Excellent communication skills- Taking Calls from customers to enter load information and help coordinate freight movements
Position Call Taker/Dispatch Support
Pay Rate $20-22/hr (Benefits, Opportunity to earn yearly bonus, and a pension package when hired on)
Location Brampton
Hours Start time will be between an 7:30AM-8:30AM start, TBD - Fully Onsite
Opportunity to be hired on after 600 hours**
Position Summary:
We are seeking a detail-oriented and customer-focused Call Taker/Dispatch Support to join our team within a busy LTL transportation environment. In this role, you'll act as the first point of contact for incoming calls and play a key part in supporting the dispatch team with daily coordination of freight movements, driver communication, and customer service.
This is an excellent opportunity for someone who thrives in a fast-paced environment and is passionate about keeping operations running smoothly and efficiently.
Key Responsibilities:

• Answer high volume of incoming calls from customers, drivers, and internal departments
• Accurately enter pickup requests, updates, and inquiries into the dispatch system
• Provide timely and professional updates to customers regarding shipment status, delivery times, and issues
• Support dispatchers by relaying information to drivers and updating shipment records
• Monitor emails and respond to customer and internal inquiries efficiently
• Assist in coordinating driver schedules and resolving any delivery or pickup issues
• Maintain accurate and up-to-date records of all communications and dispatch activities
• Collaborate with the warehouse and crossdock teams to ensure smooth freight flow
• Support general administrative tasks related to dispatch and customer service

Qualifications:

• 1-2 years of experience in a dispatch, call center, or transportation-related role (LTL experience preferred)
• Excellent communication and interpersonal skills
• Strong data entry and computer skills (familiarity with any dispatch software is a plus)
• Ability to stay organized and calm under pressure in a fast-paced environment
• Strong problem-solving skills and a proactive attitude
• Flexibility to work varied shifts if required

If you have the above experience and are interested please forward resume to Jaylene

Skills Required