Job Description

AMA

YOU\xe2\x80\x99RE A pro in your field, AND LOVE helping others.

Posted: 2023-06-23

Closing: Until filled

Location: Edmonton South

Are you passionate about the Registries industry? Do you thrive in a fast-paced environment and excel at supporting operations and business processes? If so, we have an exciting opportunity for you as a Business Support Specialist. In this role, you will be responsible for supporting operations and the realization of our strategic plan, providing communications, and ensuring ongoing compliance. This position is responsible for building and facilitating processes to optimize the delivery of Registries products and services, including conducting analysis of daily operations, making recommendations for improvements, and providing valuable assistance in implementing enhanced business processes to benefit our members.

We\xe2\x80\x99re looking for a Business Support Specialist who\xe2\x80\x99s ready for their next big challenge \xe2\x80\x93 could it be you?

WHAT MOVES YOU

• You\'re a flexible team player who excels in a fast-paced environment and thrives on change.
• You\xe2\x80\x99re the very definition of positivity. You\xe2\x80\x99re always upbeat and strive to create a fun, healthy work environment.
• One of the favourite parts of your job is being able to share your knowledge and experience to help others grow and excel in their careers.
• You have a knack for policy, and then translating it into the everyday.
• You excel under pressure - in fact, you pride yourself on staying cool and calm even in the midst of chaos.
• You understand the importance of being approachable and keeping an open door.
• You\xe2\x80\x99re a big picture thinker who knows how to create timelines, evaluate information and troubleshoot in order to reach your team\xe2\x80\x99s goals.
• You recognize that everyone has a different approach to learning, and you\xe2\x80\x99re able to communicate in a way that everybody understands.

WHAT YOU\'LL DO

• Reporting to the Manager, Registries Business Operations, you\xe2\x80\x99ll support AMA\xe2\x80\x99s strategies and plans by providing support and insights to operations, supporting business development, and ensuring compliance within the Registries industry.
• Act as a subject matter expert on Registries policies and procedures, providing guidance to the management team and agents.
• Support center operations by addressing policy inquiries, conducting audits, and resolving operational concerns.
• Ensure compliance with government regulations and communicate changes to employees.
• Write and disseminate communications to centers regarding operational news and updates.
• Assist in the implementation of new products and services and support business development initiatives.
• Maintain optimal functionality of technology systems and applications related to Registry services.
• Review and update training modules and act as a backup trainer for in-person and virtual classrooms.

WHAT YOU\'VE DONE

• Possessing a post-secondary degree in Business, or other relevant field is an asset and/or equivalent experience.
• You have comprehensive frontline experience in Registries operations, with the ability to use this knowledge to train and provide development to the registries business unit.
• You have a clean Police Information Check (PIC).
• Required Licensing/Certification:

• Alberta Health Care Information Plan certification
• Alberta Organ and Tissue Donor Registry certification
• Basic Registries certification
• Commissioner for Oaths
• Corporate Registry certification for levels 1 or higher
• Alberta Personal Property Registry certification (APPRES)

WHAT YOU\'LL GET

• Competitive salary.
• Flexible benefits.
• Outstanding employer-paid Pension Plan.
• Great AMA discounts.
• Unlimited learning opportunities.
• Paid vacation other paid time off including Volunteer Day and Me Day.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Alberta Motor Association