Job Description

Senior Business Technology Support Specialist (Contract)5700 Yonge St, North York, ON M2M 4K2, Canada Req #2890Tuesday, September 17, 2024Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, there are flexible working arrangements so you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at Questrade.What\xe2\x80\x99s it like working as a Senior Business Technology Support Specialist at Questrade?Reporting to the Business Technology Support Team Lead, the Senior Business Technology Analyst is part of a team responsible for Questrade\xe2\x80\x99s Trading platforms. The Analyst provides expert support to Trading, Back Office & Compliance departments. Responsibilities include monitoring trading, data interfaces, server connectivity, critical batch processes, providing on-demand trade support to internal trading departments and working closely with external vendors, trading venues and internal IT departments for a variety of functions including reporting, troubleshooting, upgrades & maintenance cycles and new implementations.The successful incumbent is able to effectively merge trading with technological knowledge and skills obtained through years of relevant industry experience.Need more details? Keep reading\xe2\x80\xa6In this role, responsibilities include but are not limited to:

• FIX software validation to certify adherence to the FIX specification and prevent the potential for application errors
• Analyze and respond to client technical inquiries on FIX integration and, when necessary, production incidents
• Contribute to and review technical specifications relating to the FIX technologies, including documents used by customers for purposes of integration and testing
• Provide hands-on support for FIX Electronic trading systems with responsibility for application support, system monitoring, problem escalation, responding to system related user queries and deployment of releases.
• Promptly schedule packaging and release new applications in a timely manner, reduce change execution times by planning implementations with parallel work streams (while working with stakeholders as appropriate).
• Strive to improve production environment stability by working with others to set up, maintain and monitor applications and systems, while meeting availability targets.
• Perform and maintain automated functional and regression testing on all internally-developed applications to certify them for production implementation
• Perform controlled incident resolution including prioritization and escalation, involving business and technology partners as appropriate

So are YOU our next Senior Business Technology Support Specialist? You are if you\xe2\x80\xa6

• 3-5 years\xe2\x80\x99 experience and demonstrated mastery in FIX protocol
• Trading or Trade support experience a must
• Ability to work under pressure in a fast-paced environment
• Strong computer skills and excellent organizational skills
• Must be knowledgeable with Windows & Linux OS platforms, command line
• Technical support experience
• Working knowledge of both Windows and Linux operating systems
• Experience supporting front-to-back Trading Systems and Trading Desks
• Proactively manage business critical real-time trading systems in order to identify issues and potential problem areas.
• Interact with various internal teams, Development, Quality Assurance, Operations and external 3rd party vendors to troubleshoot and resolve problems.
• Work with all parties to provide services to agreed SLA\xe2\x80\x99s.
• Experience in a QA role working with scripts and acceptance testing
• Experience with Software Development Life Cycle
• Experience with JIRA and Google Workspace
• Ability to work on a flexible time schedule outside of normal working hours. Willingness to start early or stay late, as required
• Having a growth mindset with eagerness to learn new systems, processes and technologies.
• Strong communications skills both verbal and written for a client facing role
• Proven team player

Additional kudos if you\xe2\x80\xa6

• Knowledge of SQL

Sounds like you? Click below to apply! #LI-CP1At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence\xe2\x80\x94not only for the benefit of our customers, but for those who build their career with us.Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.

Questrade