Job Description

ResQ was founded with the belief that restaurant operators and service providers should have a much better way to operate their businesses. As a first step towards our mission, we have built a SaaS-enabled marketplace that helps fast-growing restaurants manage their \xf0\x9f\x9b\xa0 repairs and maintenance, empowering them to focus on their customers.

Repair and maintenance is the heartbeat of any restaurant\'s operations, yet the existing management methods are complex, expensive, and time-consuming. With ResQ, restaurants can simply get connected to qualified service providers, submit jobs, track progress, and pay, all in one place.

We are trusted by the world\'s leading restaurant brands and are venture-backed by top-tier global VCs - and we are just getting \xf0\x9f\x9a\x80 started!

Hello \xf0\x9f\x91\x8b Future ResQer!

ResQ is looking for a Business Operations Associate to join our highly strategic and cross functional Product and BizOps team. You will report to the Director of Product, and you will be responsible for thinking through ResQ\'s most complex and challenging problems ranging from marketplace management, customer experience, churn, strategy development, and process improvement. Your job is to simplify complexity, define structure, and help implement the most efficient use of scarce company resources (people, capital, time and focus). This role calls for creative problem-solving, advanced analytics, critical thinking, and a bias for action.

We understand that joining a team is one of the most important choices you make, and adding a team member is one of the most important choices we\'ll make. We want you to get to know us, and we want to understand how you approach problems, learn, and what motivates you.

We thrive on being transparent and we know Business Operations requires a certain interest and discipline, so we have included some questions to ask yourself to help you choose if this role is right for you at this specific time (if not, then let\'s connect later!!)

Are you nodding your head with excitement at the idea of:

Owning analytics for core operations function within the business

Identifying and interpreting core business metrics and data

Taking large data sets and making them less complicated

Leveraging data and analysis to drive decision making

What you will do:

As a Business Operations Associate at ResQ you will be contributing in the following areas:

Owner \xf0\x9f\x92\xbc You own the analytics for a core operations function within the business and are empowered and resourced to drive 1% incremental improvement everyday!

Reporting \xf0\x9f\x93\x88 You will work with the leadership team to identify the most important metrics for the business and help interpret the data to understand the key drivers. You are great at looking at data and being able to tell a story from it.

Process Improvement \xf0\x9f\x93\x9d You will use data to help team leads optimize their functions and ensure we are operating in the most seamless way possible. You are great at taking large sets of data and complicated processes and distilling them into the most important components. You are great at making complicated things simple.

Strategic Planning \xe2\x9c\x8f\xef\xb8\x8fYou will leverage data and analysis to drive decision making and ensure all strategies and recommendations are grounded in a strong business case. You will work with functional leaders to design, implement and track experiments across the business.

Who you are:

Undergraduate business or computer science degree

You have 1-3 years experience in top-tier management consulting, investment banking or private equity

You have a strong analytical toolkit; you can independently pick apart complex problems into their component parts and then derive practical data-informed solutions

You have an operators mentality; you like getting down to the 5ft level to understand and solve business problems, push for ongoing, 1% daily improvement and execute with a relentless bias to action

Nice to haves:

Experience with Excel, SQL, and BI tools, is preferred

How you will do it:

A self-starter: You wake up, form a plan, and get going!

You are an ambitious top performer, you persevere through intense obstacles.

Practice Extreme Ownership - including exhibiting a bias for action, a deep desire to understand all parts of our business, including our customers, and partners; taking risks, adapting and learning till you succeed; a mindset to persevere!

Be open to feedback; listen, learn, and iterate. We\'re all One Team!

Live and breathe a customer-first mindset, one that cares deeply about the customer experience and sets new standards for service

What to expect as a candidate:
While we are never perfect, we have aimed to build a process that fosters fairness and helps to minimize bias, this includes structured processes and interviews. Our goal is that everyone interviewed has a positive experience, regardless of the outcome.

Stage 1\xef\xb8\x8f\xe2\x83\xa3 : Send us your resume and a note about how your story connects to ours. Feel free to focus on what you have learned rather than just a list of responsibilities. Tell us your story! We\'ll aim to tell you quickly if it is not the right fit so you are always informed.

Stage 2\xef\xb8\x8f\xe2\x83\xa3 : Successful candidates will meet with our Senior Talent Manager. It will be standardized to keep things fair but also with enough room to show your uniqueness. We\'ll communicate the salary range now for full transparency. If you like us and we also think there is a fit, we\'ll invite you to the next stage.

Stage 3\xef\xb8\x8f\xe2\x83\xa3 : A video call with our Director of Product, and Director, Customer Strategy & Operations who will ask you more in depth questions about your experience and skills. Come with questions! If this call goes well and we both want to move forward with each other we will ask you to complete an assignment for your next and final call.

Stage 4\xef\xb8\x8f\xe2\x83\xa3 : This round will be a case study that we will ask you to complete and present to both the Director of Product and Director, Customer Strategy & Operations. If possible, we would be thrilled to meet you in person for this round at our downtown Toronto HQ. You will receive the case study assignment several days prior to your set interview date.

Stage 5\xef\xb8\x8f\xe2\x83\xa3 : This is the final stage in the interview process and we will ask you to meet with our CEO, KJ. This will be an informal meeting and will give you an opportunity to learn more about ResQ\'s vision and mission. KJ will also ask you some more questions and he will, of course, be able to answer any additional questions you might have.

Want to learn more? \xf0\x9f\x91\x80 Keep Reading!

We are a mission-driven team and have a big vision to revolutionize the service industry. While on that journey, we recognize that building a startup is very hard. Turning vision into reality in a fast-growing environment takes superhuman efforts and is often one of the most difficult, yet rewarding, things one can do.

We do our best to ensure transparency during all stages of the interview process but we realize it\'s a lot of information \xf0\x9f\x93\x9a to take in at once so we wanted to centralize everything to make it easier for you to navigate through. We have created a Talent Notion page which will help you learn more about us during the recruitment process.

We are spilling the Tea \xf0\x9f\xab\x96 on all things ResQ, if you want access to the inside scoop \xf0\x9f\x92\xac Tell your friends, because sharing \xf0\x9f\xab\xb6 is caring \xf0\x9f\xa7\xa1



ResQ strongly believes that diversity of experience, perspectives, and background will result in a better environment for our employees and a better product for our users. ResQ is an equal opportunity employer. We do not discriminate against applicants based on race, colour, religion, sex, national origin, or disability, or any other status or condition protected by Ontario or local law. ResQ is committed to workplace diversity and will provide accommodation to applicants with disabilities throughout the hiring process.

Not Sure You Meet all the Requirements? We know the can get in the way of meeting spectacular candidates, so please don\'t hesitate to apply - we\'d love to hear from you!

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