Job Description

Operations Associate

As an Operations Associate you will champion and have primary responsibility to execute order fulfilment for ship-from-store commerce orders using our Active Omni Store Inventory Fulfillment System. In addition, you will support all areas of our in-store business while working in a fast-paced work environment.
Primary Duties and Responsibilities
Ecommerce Fulfillment:

• Demonstrate proficiency with the Active Omni Store Inventory Fulfillment System.
• Actively monitor the fulfillment of all ship-from-store orders and resolve concerns on time to fill with store management as needed.
• Ensure all orders are handled with care, and packaged product presentation is in line with Company standards.
• Complete shipments accurately and quickly; meeting required fulfillment and shipping time standards.
• Oversee the full cycle of the ship-from-store process to provide customers with exceptional service.
• Process ecommerce returns and ensure returned product is put back in stock and customer ready.
• Train other team members on the Active Omni Store Inventory Fulfillment System and processes.
• Ensure that IPADs are in working condition and charged nightly.
• Monitor all supply levels and notify management for reorder as needed.

Merchandise Inventory Management:

• Receive shipments and put away new merchandise while maintaining a clean, neat, sized and organized workspace.
• Ensure that all returned product and orders are processed in the system and ready for resale.
• Complete merchandise transfers as required.

Asset Protection:

• Ensure ship-to-home merchandise storage area is secure, organized and up to standards.
• Help monitor the security of all Company property by reporting and documenting damaged or missing product.
• Assist in conducting merchandise stock counts as requested by your store management team.
• Report any order or merchandise discrepancies to the manager on duty.
• Adhere to Company loss prevention policies and procedures.

Secondary Duties and Responsibilities
Sales and Service:

• Greet, assist and interact with customers across all business types (rental, custom, retail, and omni-channel) in a timely, friendly, appropriate and professional manner, including professional telephone courtesy.
• Encourage and participate in team selling.
• Demonstrate proficiency in performing basic alterations (plain bottoms and cuffs) and pressing customer garments.

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Operations:

• Learn and demonstrate proficiency of all store operations systems, including but not limited to Oracle, POS, WFM and Loop communications, along with all operations processes and procedures.
• Accurately operate and capture customer information, including e-mail addresses, in the point-of-sale register system ("Java") and the special occasion rental system ("Oracle").
• Comply with all procedures for collecting cash and negotiable documents (checks and credit cards), stock counts, opening and closing preparations, and follow through with all paperwork generated from the register.
• Assist in conducting regular merchandise counts and stock counts as requested by your store management team. Report discrepancies to the manager on duty.
• Assist with visually merchandising the store, including complying with brand standards with regard to all visual merchandising tasks.
• Maintain your own timecard as an accurate reflection of your time worked, including clocking in and out for appropriate meal periods.

Team Based Work Environment:

• Adhere to all Company policies as outlined in the Employee Handbook and/or all Company practices and procedures including participating in maintaining a workplace free of harassment and discrimination.
• Maintain positive and professional relationships with your coworkers, helping them improve their performance and seeking their assistance in improving your own.
• Seek and respond to constructive feedback from your management team and always bring concerns and requests to their attention.
• Take an active role in weekly staff meetings at your store. Attend all store meetings, training sessions and store physical inventory.
• Report any incidents, accidents, or safety hazards to the manager on duty.
• Portray a professional, well-groomed appearance and maintain good personal hygiene.
• Practice and adhere to good store and individual health and safety etiquette for ourselves, our teams and customers.

Physical and Mental Requirements

• Interpret, follow and execute detailed instructions. Learn, apply and retain Company policies and procedures; merchandise and selling information.
• Communicate clearly and professionally all written and verbal instructions with coworkers and customers.
• Thrive in a fast-paced and competitive team sales environment.
• Read, count and write to accurately complete documentation and inventory. Carry out simple addition, subtraction, multiplication and division or be able to perform these with a calculator.
• Bend down and squat to locate and pick up merchandise located at ground level and to assist customers. Be able to climb a ladder to reach merchandise and or supplies located above shoulder level.
• Lift arms and reach over the head to hang or take merchandise off racks or place on customer.
• Operate a computer and cash register, including manual tasks such as reaching across the counter to exchange monies with customer, grasping, pulling, pushing, and folding merchandise to wrap customer purchases.
• Stand and walk for the majority of work shift, sometimes as long as twelve hours per day, five or sometimes six days per week.
• Frequent (at least 2/3 of the work day) bending and twisting at neck and waist, crouching and squatting, reaching above and below shoulder height, grasping, pulling, pushing and fine manipulation with both hands, lifting up to 50 lbs.
• See and distinguish between fabric patterns and colors.

Qualifications

• Ability to work independently and self-manage with a level of ownership, personal accountability and initiative
• Strong organizational and leadership skills with the ability to multi-task in a fast-paced and dynamic environment.
• Excellent communication skills, both written and verbal. Comfortable communicating with partners at all levels, both internal and external.
• Proficient in technology systems and applications.
• Must have strong decision-making and problem-solving skills.
• Experience or familiarity working with an IPAD (iOS device)
• Experience with ecommerce order fulfillment an asset
• Ability to work a flexible work schedule based on the business needs
• Full time employees must be able to work at least 40 hours per week when needed, which may include working any of the hours the store is in operation, outside business hours, at least two closing shifts per week, Saturdays, and six days per week during peak periods.
• Part time employees must be able to work at least 24 hours per week when needed, which may include any of the days and hours the store is in operation or prior to opening or after closing of the store based on business needs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Locations: 00115 Mississauga West 3135 Argentia Road Mississauga L5N8E1
Job: Sales Support
Organization: Moores
Shift: Variable
Zone: Canada
Location: 00115 Mississauga West
3135 Argentia Road
Mississauga,Ontario
CA, Mississauga, ONLocation: 00115 Mississauga West
3135 Argentia Road
Mississauga,Ontario
CA, Mississauga, ONJob Types: Full-time, Part-time